PT Delivery Driver - Napa

SPARC•Napa, CA

11d•$20 - $24

About The Position

The Delivery Driver provides members with outstanding service through a professional, positive, and friendly delivery experience. The role involves safe and efficient travel, accurate cash and inventory handling, and consistently high customer service. The driver is expected to understand and support the mission of SPARC and its affiliates and their role in the industry and local and broader communities. Drivers process and deliver customer orders using a web-based application, handle cash payments, and communicate with customers by phone, text, and in person. They follow traffic laws, complete vehicle safety checklists, protect organizational assets, and maintain confidentiality in compliance with HIPAA guidelines. Between deliveries, they may assist dispensary staff with inventory, back-stock organization, cleaning, website and online-menu updates, and other assigned tasks. This is a non-medicating, non-cannabis-consumption position. Drivers may not be under the influence of cannabis or another controlled substance before or during a shift, including breaks and meal periods. The position reports to the Dispensary Manager and Dispensary Supervisors and has no supervisory responsibilities.

Requirements

Be available to work varied hours and days, including nights, weekends, holidays, and events.
Adhere to the highest customer service standards.
Communicate clearly, honestly, and effectively with customers and staff.
Have personal knowledge of the effects of cannabis on oneself and others.
Have strong problem-solving, customer service, and interpersonal skills.
Be able to dispense cannabis products accurately and efficiently.
Have strong math skills for using apps and point-of-sale systems and handling cash.
Maintain high standards in a fast-paced, constantly evolving environment.
Demonstrate a high degree of personal ownership and accountability.
Have strong organizational skills, patience, and flexibility.
Adapt to a changing industry and growing organization.
Maintain a valid driver's license for at least two years, valid car insurance covering use of the vehicle for work, and current vehicle registration.
Have a reliable vehicle no more than 15 years old and a clean driving history: no more than one moving violation or at-fault non-major accident in the last year, no more than two in the last three years, and no major violations in the last five years.
Do not use cannabis or other controlled substances before starting work, during work hours, or during breaks or meal periods; do not be under their influence during any shift.
Have a high school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Be at least 21 years old and submit to a background check.

Nice To Haves

Retail, cash-handling, and customer service experience preferred.

Responsibilities

Process and deliver customer orders using a web-based application.
Receive cash payments and provide accurate change.
Provide exceptional customer service by phone, text, and in person during deliveries.
Develop and maintain rapport with members, customers, and staff.
Resolve member concerns and questions promptly and efficiently, and communicate requests or issues to a Dispensary Supervisor.
Follow management direction and strict controls to protect organizational assets.
Obey traffic laws and operate vehicles safely and legally.
Complete daily pre-shift vehicle safety checklists.
Maintain a positive work environment conducive to trust and respect.
Maintain strict confidentiality in compliance with HIPAA guidelines.
During downtime between deliveries, assist dispensary staff with inventory, back-stock organization, cleaning, website and online-menu updates, and other assigned tasks.