Delivery Driver

Parts Authority•Framingham, MA

About The Position

Parts Authority is hiring Delivery Drivers to represent the company while interacting with customers. Drivers pick up and deliver automotive parts while following assigned routes and schedules, ensuring orders are fulfilled accurately, providing courteous customer service, and working safely. The role also includes delivery-related payment handling and reporting, vehicle checks when applicable, and other store or warehouse duties as assigned. Parts Authority describes itself as a rapidly expanding national distributor of automotive replacement parts, tools and equipment, and transmissions, with more than 300 locations.

Requirements

Current, valid driver’s license.
Must be at least 21 years old and meet company insurance requirements.
Current, valid automobile insurance with the applicant’s name on the policy.
Ability to lift, move, push, and pull up to 50 pounds; Auto Body Parts Collision Drivers must be able to lift 75 pounds.
Ability to manage, track, and account for money transactions and reconcile customer credit and debt balances.
Ability to use a tablet and/or mobile device for navigation, route optimization, tracking, and customer interface or signature capture.
Exceptional customer service and verbal communication skills; ability to communicate effectively and professionally with tact and diplomacy.
Ability to take and follow directions and work well with others as part of a team.

Nice To Haves

Flexible schedule and ability to work overtime as needed preferred.
Previous delivery driving experience is a plus.

Responsibilities

Load, transport, and deliver items to customers or businesses in a timely, friendly, and courteous manner.
Review orders before and after delivery to confirm they are complete, charges are correct, and customers are satisfied.
Follow dispatcher instructions, assigned routes, and schedules; use route navigation apps, alternative routes when necessary, and knowledge of the area to make timely deliveries.
Assist with loading and unloading items from vehicles without disrupting operations at customers’ businesses.
Provide customer service, answer questions, and professionally handle complaints and concerns.
Follow transportation laws and maintain a safe driving record.
Accept payments and prepare reports, including invoices and return forms, and reconcile customer debts, credits, and money collected for deliveries.
When applicable, complete daily maintenance checks on the company delivery vehicle and notify a manager of any issues.
Assist with other store and warehouse duties as assigned, including stocking and pulling parts.
Maintain and promote workplace safety.
Secure and transfer cash or other assets.