Delivery Driver

Parts Authority•Norwood, MA

About The Position

Parts Authority is hiring Delivery Drivers for its rapidly expanding division. Drivers represent the company in daily interactions with customers and are expected to provide excellent customer service while delivering automotive parts. The role involves picking up and delivering orders along assigned routes and schedules, ensuring orders are complete and customers are satisfied, and observing transportation laws and workplace safety practices. Drivers may also assist with store and warehouse duties as assigned. Full-time employment, career advancement opportunities, and job stability are highlighted.

Requirements

Current, valid driver’s license.
Must meet company insurance requirements; drivers must be at least 21 years old.
Current, valid automobile insurance with the applicant’s name on the policy.
Ability to lift, move, push, and pull up to 50 pounds; Auto Body Parts Collision Drivers must be able to lift 75 pounds.
Ability to manage, track, and account for money transactions and reconcile customer credit and debt balances.
Ability to use a tablet and/or mobile device for navigation, route optimization, tracking, and customer interface or signature capture.
Exceptional customer service and verbal communication skills, including the ability to communicate effectively and professionally with tact and diplomacy.
Ability to take and follow directions and work well with others as part of a team.

Nice To Haves

Flexible schedule and ability to work overtime as needed preferred.
Previous delivery driving experience is a plus.

Responsibilities

Load, transport, and deliver items to customers or businesses in a timely, friendly, and courteous manner.
Review orders before and after delivery to confirm they are complete, charges are correct, and customers are satisfied.
Follow dispatcher directions, assigned routes, and time schedules; use navigation apps, alternative routes when necessary, and knowledge of the area to make timely deliveries.
Assist with loading and unloading items from vehicles while avoiding interference with customer business operations.
Provide excellent customer service, answer questions, and professionally handle customer complaints and concerns.
Follow transportation laws and maintain a safe driving record.
Accept payments and prepare delivery-related reports, including invoices and return forms; reconcile debts, credits, and collected money.
When applicable, complete daily maintenance checks on the company delivery vehicle and report issues to a manager.
Assist with other store or warehouse duties as assigned, including stocking and pulling parts.
Maintain and promote workplace safety.
Secure and transfer cash or other assets.