Delivery Driver/Shift Leader

Canna Cabana•Calgary, AB

2d•Hybrid

About The Position

Canna Cabana, a leading cannabis retailer in Calgary, is hiring a Cannabis Delivery Driver/ Retail Shift Leader to join their passionate and dynamic team. This dual role involves providing exceptional customer service in-store and ensuring efficient cannabis delivery service within the community. The ideal candidate is a cannabis enthusiast committed to compliance, safety, and outstanding service. This role requires a reliable and customer-focused professional to split their time between working as a Delivery Driver and a Retail Shift Leader. Applicants must include their postal code to be considered.

Requirements

Completion of high school and College/CEGEP/vocational or technical training required.
Valid Driver's License and excellent and safe driving skills required.
A copy of current, clean driving abstract required with no violations in last three years and no major violations at any time.
Minimum of 2 years work experience in the retail industry required. Cannabis industry preferred.
Must have valid and current SellSafe certification for working in the retail cannabis store in Alberta.
Working smartphone with a data plan and charger required.
Ability to effectively communicate both verbally and in writing.
Familiarity with local streets, neighborhoods, and route.
Highly responsible, reliable, and dependable.
Flexible schedule including evenings and weekends.
Strong customer service skills and problem-solving abilities.
Demonstrated sales and service orientation required.
Ability to work well under pressure in a fast-paced environment.
Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques.
High level of integrity and work ethic.
Professional/mature demeanor under stressful situation.
Flexibility to be on call during 6–10-hour shifts.
Ability to work individually as well as part of a team.
High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.
High level of proficiency with Microsoft Office productivity suite.
Highly effective teamwork skills.
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
Well-defined sense of diplomacy.
Thorough understanding of applicable health and safety legislation.
Professional, responsive, and positive work attitude is essential.
Candidates must meet commercial vehicle insurance eligibility criteria.
Final candidates must be insurable under the company’s driver insurance policy.

Nice To Haves

A valid First Aid certification is considered an asset.
Defensive Driver course an asset.

Responsibilities

Provide assistance to store management in supervising and facilitating the daily operations of the store.
Oversee the responsibilities of the Store Manager in the absence of SM or ASM.
Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed.
Provide direction, guidance and instruction to all store associates as required.
Ensure store conditions are consistently upheld to established standards.
Be the sales and customer service leader/role model in the absence of SM/ASM.
Greet and assist customers in a way that models exemplary conduct to other staff.
Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
Ensure that all health, safety and security regulations are adhered to and required standards are met on shift.
Achieving sales target and store level KPI’s.
Ensuring employees on shift are actively pursuing sales goals.
Oversee and assist in inventory management and be accountable for the inventory processes on shift.
Deliver cannabis products safely and promptly within 45 minutes of order placement.
Inspect and maintain the cleanliness and organization of the delivery vehicle.
Verify customer identification before making deliveries.
Follow assigned routes, transportation regulations, and safety protocols.
Use delivery apps and communicate with customers as necessary.
Manage cash floats and collect payments when required.
Other duties as required.