Delivery Driver/Shift Leader

Canna Cabana

11d • Onsite

About The Position

Canna Cabana, a leading cannabis retailer in Calgary, is hiring a Cannabis Delivery Driver/Retail Shift Leader at Okotoks, Alberta. This dual role involves providing exceptional customer service in-store and ensuring efficient cannabis delivery service within the community. The company is seeking a reliable and customer-focused professional to split their time between working as a Delivery Driver and a Retail Shift Leader. Candidates should be cannabis enthusiasts committed to compliance, safety, and outstanding service. Applicants must include their postal code.

Requirements

• Completion of high school and College/CEGEP/vocational or technical training.
• Valid Driver's License and excellent and safe driving skills.
• A copy of current, clean driving abstract with no violations in last three years and no major violations at any time.
• Minimum of 2 years work experience in the retail industry.
• Valid and current SellSafe certification for working in the retail cannabis store in Alberta.
• Working smartphone with a data plan and charger.
• Ability to effectively communicate both verbally and in writing.
• Familiarity with local streets, neighborhoods, and route.
• Highly responsible, reliable, and dependable.
• Flexible schedule including evenings and weekends.
• Strong customer service skills and problem-solving abilities.
• Demonstrated sales and service orientation.
• Ability to work well under pressure in a fast-paced environment.
• Exceptional organizational abilities with task prioritization, multi-tasking, use of timelines and time management techniques.
• High level of integrity and work ethic.
• Professional/mature demeanor under stressful situation.
• Flexibility to be on call during 6–10-hour shifts.
• Ability to work individually as well as part of a team.
• High flexibility with strong interpersonal skills that allow one to work effectively in a diverse environment.
• High level of proficiency with Microsoft Office productivity suite.
• Highly effective teamwork skills.
• Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
• Well-defined sense of diplomacy.
• Thorough understanding of applicable health and safety legislation.
• Professional, responsive, and positive work attitude is essential.
• Meet commercial vehicle insurance eligibility criteria.
• Be insurable under the company’s driver insurance policy.

Nice To Haves

• Cannabis industry experience.
• A valid First Aid certification.
• Defensive Driver course.

Responsibilities

• Provide assistance to store management in supervising and facilitating the daily operations of the store.
• Oversee the responsibilities of the Store Manager in the absence of SM or ASM.
• Assist in the delivery of key personnel management when on shift and resolve any customer service issues as and when needed.
• Provide direction, guidance and instruction to all store associates as required.
• Ensure store conditions are consistently upheld to established standards.
• Be the sales and customer service leader/role model in the absence of SM/ASM.
• Greet and assist customers in a way that models exemplary conduct to other staff.
• Ensure company policies and relevant legislation are consistently adhered to and upheld by all staff members.
• Handle customer complaints as they arise, escalating to the appropriate individual as deemed necessary.
• Ensure that all health, safety and security regulations are adhered to and required standards are met on shift.
• Achieving sales target and store level KPI’s.
• Ensuring employees on shift are actively pursuing sales goals.
• Oversee and assist in inventory management and be accountable for the inventory processes on shift.
• Deliver cannabis products safely and promptly within 45 minutes of order placement.
• Inspect and maintain the cleanliness and organization of the delivery vehicle.
• Verify customer identification before making deliveries.
• Follow assigned routes, transportation regulations, and safety protocols.
• Use delivery apps and communicate with customers as necessary.
• Manage cash floats and collect payments when required.
• Other duties as required.

Benefits

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning.
• Unlimited bonus earning potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees