DELIVERY DRIVER MANAGER

GENERAL BEVERAGE SALES CO•Oshkosh, WI

12d

About The Position

The Delivery Driver Manager oversees and mentors the delivery team, tracking and acting on key delivery metrics. The manager also delivers products to assigned accounts and rotates and merchandises product when needed. This position provides training and direction to drivers, monitors their performance and coordinates schedules, routing information, customer complaint follow-up, and required employee growth conversations. The role also maintains Department of Transportation (D.O.T.) driver files and supports a collaborative, inclusive, and positive team environment.

Requirements

Strong communication and interpersonal skills, including relationship-building with team members and other departments, developing team cohesion and skills, and encouraging input.
Strong organizational and time management ability, including coordinating and tracking work schedules, delivery metrics, and costs and meeting deadlines.
Problem-solving ability focused on warehouse and routing efficiency and safety, supportive team culture, and cost management.
Self-motivated, results-driven, and committed to best-in-class service.
Honest and transparent, and treats others with respect, dignity, and fairness.
Ability to foster an inclusive, collaborative, supportive team that welcomes different perspectives and supports success and professional growth.
Able to reach, twist, bend, and repeatedly get in and out of a truck throughout the day.
Able to lift up to 175 lbs. multiple times a day.
Able to operate a two-wheel hand cart on stairs and power-assisted cart equipment.
Able to read, write, add, subtract, multiply, and divide at high school equivalency level.
Proficient using a computer or tablet and able to learn job-specific programs.
Valid Class A CDL driver’s license required.
Must pass a pre-employment drug screen and lift test.

Responsibilities

Provide job training to drivers.
Be available and accessible to assigned employees at the beginning of the day to provide direction and feedback and handle issues.
Monitor delivery employees’ stock rotation, code dates, pricing, point-of-sale placement, display building, cooler and shelf stocking, customer service, and other assigned responsibilities.
Ride with drivers regularly to evaluate overall job performance.
Maintain updated routing and schedule information by route.
Create work schedules related to sick leave, vacation, and injuries.
Follow up on complaints in close coordination with the appropriate sales supervisor to resolve problems and prevent recurrence.
Review and provide program, pricing, and promotion information to all delivery personnel each month.
Update and maintain D.O.T. Driver Files.
Conduct required employee growth conversations with team members, such as Performance Conversations and CNDs.
Foster a collaborative and positive team environment that promotes open communication and knowledge sharing.
Deliver products to assigned accounts and rotate and merchandise product when needed.
Perform other duties as assigned by the supervisor.