Delivery Coordinator

Penske Automotive Group • Wilmington, NC

3h

About The Position

BMW of Wilmington, a Penske Automotive Group dealership, is seeking a tech-savvy Delivery Coordinator to support the dealership team and provide exceptional customer service. Delivery Coordinators are a key part of the dealership customer experience. The role includes preparing customer vehicles for delivery, explaining vehicle features and benefits, and providing additional dealership sales support as needed. It offers an opportunity for someone interested in customer service, with strong technical skills, and a desire to grow their career.

Requirements

• Genuine interest in providing exceptional customer service.
• Friendliness, enthusiasm, reliability, and a positive team-player attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic and ability to work in a fast-paced, results-driven environment.
• Excellent oral and written communication skills, including communication face-to-face, by phone, and through other means.
• Computer proficiency.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to perform arithmetic calculations, including rates, ratios, percentages, discounts, interest, commissions, and measurements.
• Ability to understand and follow work rules, procedures, and detailed written or oral instructions.
• Ability to work independently and complete assignments within given instructions, routines, and standard practices.
• Ability to interact well with others.
• Associate's degree or equivalent, and one to two years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to work evening, weekend, and holiday hours as required.

Nice To Haves

• Two to four years of related experience and/or training, or an equivalent combination of education and experience.

Responsibilities

• Prepare customer vehicles for delivery.
• Explain vehicle features and benefits to customers.
• Provide additional dealership sales support as required.
• Assist customers promptly, courteously, accurately, and professionally.
• Establish personal sales and income goals and implement plans to achieve them.
• Promote the value and benefits of products and services using appropriate communication methods.
• Understand and comply with federal, state, and local regulations that affect retail automotive sales.
• Process and organize data for management analysis.

Benefits

• Medical, dental, and vision health care options.
• 401(k) savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement tailored to individual performance, experience, and interests.
• Competitive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree