Delivery Coach Campaign Ops

Norwegian Cruise Line Holdings Ltd. • Miami, FL

5d

About The Position

Norwegian Cruise Line Holdings (NCLH) is seeking a Delivery Coach Campaign Ops to support cross-channel marketing projects and campaign strategies for its global marketing organization, encompassing Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises. This role involves collaboration with brand marketing teams, marketing analytics, and technical teams to define project scope, develop detailed project plans, and track progress using project management tools like Jira. The position requires facilitating communication among MarTech/Campaign Tech stakeholders, coordinating sign-offs on business requirements, and supporting the validation of marketing campaign process enhancements. The Delivery Coach will also assist Marketing Database, Operations, and Analytics teams in validating data and business logic, plan and facilitate sprint planning meetings, and prepare project reporting. Additionally, the role involves providing guidance on agile best practices, serving as the main point of contact for marketing campaign documentation, supporting prioritization, and contributing to process continuous improvement.

Requirements

• Bachelor’s Degree in Business Administration, Project Management, Information Technology, or a related field.
• 3+ years experience in project management, agile coaching, or delivery leadership roles.
• Proven experience in successfully managing and deploying initiatives with the ability to make sound, independent decisions and apply logical judgment to ensure timely project completion and effective issue resolution.
• Demonstrates advanced proficiency in applications such as Microsoft Suite, LucidChart, JIRA, Tableau, and other project management tools.
• Skilled in managing multiple priorities under tight deadlines while setting clear expectations, with excellent written and verbal communication skills.

Nice To Haves

• Certifications such as PMP (Project Management Professional), CSM (Certified Scrum Master) or similar preferred.

Responsibilities

• Support cross-channel marketing projects and campaign strategies for the global marketing organization for all three brands (Norwegian Cruise Line, Oceania Cruises, and Regent Seven Seas Cruises) in collaboration with brand marketing teams, marketing analytics, and all technical teams.
• Lead defining project scope and objectives in collaboration with all relevant stakeholders.
• Develop detailed project(s) plans to monitor and track progress and manage project and monitor progress performance using a project management tools such as Jira.
• Facilitate communication among relevant MarTech/Campaign Tech stakeholders to support execution.
• Coordinates with stakeholders to get sign-off on business requirements and support the validation of marketing campaign process enhancements in test and production environments.
• Support the Marketing Database, Operations, and Analytics teams in validating brand-specific data and business logic required for in scope projects.
• Plan and facilitate sprint planning meetings.
• Prepare project and task reporting and conduct status meetings with Marketing Technology/Campaign Tech stakeholders and leadership.
• Provide guidance and coaching on agile leading practices to team members.
• Serve as the main point of contact for the organization and maintenance of documentation related to NCLH marketing campaigns, tools, and processes.
• Support prioritization and dependency identification related to in- scope projects.
• Contribute to the continuous improvement of processes and identify opportunities for optimization.
• Perform other job-related functions as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level