Delivery Assurance Co-ordinator

Anglian Water Services

3d • £32,000 • Onsite

About The Position

Join the team that keeps water flowing and communities thriving. At Anglian Water, we know that every drop counts — and behind every reliable service is a team of dedicated people making it happen. Our IMR Water Recycling Team plays a vital role in maintaining the systems that help deliver sustainable water management across the region. We’re looking for practical problem-solvers and team players who want to make a real difference. In this role, you’ll help maintain equipment that supports accurate water use, improves efficiency, and protects our environment for future generations. No two days are the same — from diagnosing faults to delivering hands-on solutions in the field, you’ll be part of a team that keeps our water recycling operations running smoothly. If you enjoy being part of a supportive team that takes pride in doing meaningful work, this could be the opportunity for you. At Anglian Water, you won’t just build a career — you’ll help safeguard one of our most precious resources.

Requirements

• Educated to A level standard or equivalent as a minimum
• Specialist with depth and/or breadth of knowledge in Quality Improvement or programme management
• Strong organisational, prioritisation and time management skills.
• Proficient in MS office suite, including Word and Excel.
• Learning attitude – has the desire to participate in Continuous Professional Development and to adapt to new technologies as required.
• Strive to Make Today Great for our customers, every single day.
• Celebrate when we get things right and share best practice with others.
• take pride in the work I do, promoting a positive view of Anglian Water

Nice To Haves

• Successful completion of recognised Lead Auditor course (desirable)

Responsibilities

• Support the development and ongoing maintenance of the Integrated Quality Assurance and Quality Control system, ensuring quality-related records, databases, and systems are accurately maintained, up to date, and compliant with agreed controls.
• Assist in the capture and development of key sections of the Governance & Controls Handbook, including supporting documentation such as how-to guides and process maps, and contributing to the induction of new staff into the Alliance.
• Co-ordinate and support the completion of internal audits in line with the published IMR-WR audit programme.
• Assist with evidence collation, documentation and responses required for external audits
• Ensure that quality performance trends are assessed and action plans put in place to drive improvement.
• Support the accurate use of the IMR-WR SharePoint site, that all relevant management information is accurately stored and placed on the SP site.
• Work with the IMR-WR SharePoint site owners and the Head-of-IMR to improve its use to support quality assurance and control in the Alliance.
• Work with process owners across the Alliance to support the development, quality review, and refinement of processes, under the guidance of the Delivery Assurance Manager

Benefits

• Personal private health care
• 25 days annual leave – rising with length of service
• Flexible working
• Competitive pension scheme – Anglian Water double-matches your contributions up to 7%
• Bonus scheme
• Flexible benefits to support your wellbeing and lifestyle.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED