Delivery Associate

Lucid Motors•Dallas, TX

About The Position

As a Delivery Associate at Lucid, you will facilitate customer vehicle deliveries, ensuring vehicles are ready for customer appointments and all required documentation is completed. You will introduce customers to their Lucid vehicles, explain key features and functions, and tailor each delivery to the owner’s needs. Deliveries may take place at a Lucid facility, virtually, or at an offsite location. The role also supports lease-end returns by scheduling grounding appointments, conducting vehicle intake, and completing and logging the required documentation. You will manage delivery and lease-end customer pipelines, coordinate with Sales Specialists, customers, and carriers, and use Salesforce or an equivalent CRM to document activity and delivery details. Operational duties include checking vehicle readiness, preparing and staging vehicles, completing paperwork, arranging final-mile transport when needed, and assisting with daily operations. The position requires occasional local and overnight travel. Lucid describes its work as focused on creating exceptional mobility experiences through innovation, with a commitment to diversity and equal opportunity.

Requirements

2–5 years of customer-facing professional experience.
Excellent interpersonal and organizational skills, including the ability to prioritize and solve problems.
Comfort navigating ambiguity.
Comfort using Salesforce or an equivalent CRM system.
A bachelor’s degree or equivalent experience in business, sales, or a related discipline.
Ability to engage authentically and courteously with customers and members of the Lucid community.
Ability to gauge customer requirements and interests and provide personalized interactions.
Strong oral and written communication, empathy, and active listening skills.
Ability to independently prioritize and schedule tasks with the delivery experience at the center of decisions.
Ability to work weekends, evenings, nights, and holidays as needed.
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
Ability to twist, bend, squat, reach, and stand for extended periods, with or without reasonable accommodation.
Ability to travel locally and overnight occasionally.

Nice To Haves

Experience in a luxury retail or hospitality environment.
Passion for Lucid products, technological advances, electric vehicles, and premium vehicle markets.

Responsibilities

Manage an assigned delivery pipeline and communicate regularly with Sales Specialists to align on delivery readiness.
Conduct pre-delivery conversations to confirm customer details and set expectations.
Guide customers through vehicle features and functions, tailoring the delivery experience to their needs and delivery location.
Conduct post-delivery conversations to address customer questions.
Manage lease-end customer scheduling and arrange timely vehicle grounding appointments.
Conduct lease-end vehicle intake appointments.
Represent Lucid by explaining its technological, design, and quality advantages to customers.
Use Salesforce or an equivalent CRM to document customer activity, delivery details, and delivery specifications.
Refine and adapt the customer engagement approach using feedback and delivery outcomes.
Manage vehicle readiness, including a final quality check before handoff.
Prepare and stage vehicles in the delivery area before customer appointments.
Complete required paperwork and collect documents for vehicle deliveries and lease returns.
Book and track final-mile transport as necessary, coordinating with customers and carriers.
Assist with daily operations as needed.
Take ownership of studio assets, including high-value customer vehicles.
Introduce customers to their vehicles and provide a memorable orientation experience.
Handle customer feedback cordially and calmly.