Delivery Analyst

Acxiom•Conway, AR

1d•Remote

About The Position

Delivery Analysts deliver data, data products, and information that drive our client’s multi-channel marketing capabilities. They understand the details of our client’s data and Acxiom’s products to ensure that our clients and / or third party vendors receive clean, enhanced, segmented, ready-to-market data. Delivery Analysts strive daily to improve quality, and adhere to standard processes and procedures. They work with clients and / or third-party vendors to begin to understand requirements and escalate issues with a focus on maintaining a seamless process flow. Analyzes, troubleshoots and modifies/changes processes and data to ensure efficient delivery of services to Acxiom clients. Maintains a broad understanding of Acxiom's processing and product capabilities and utilizes that understanding to optimize delivery of services. Mentors less experienced team members.

Requirements

Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in the area of Information Technology
Microsoft Office applications
Demonstrated ability to communicate with clients and internal stakeholders – providing status
Attention to detail, important to monitor and audit solution processing services
Utilization of some of the following, depending on specific work assignment: USPS Address Standards
Knowledge of auditing /monitoring techniques and tools (portal, nexus)
Industry regulations FCRA
Email Privacy
Understanding of relational database design
Working Knowledge (Understanding of Syntax) for those that apply to specific assignment: Encryption/Decryption (PGP/GPG, SDMS, GIS)
Outside List Manager
Activate Orbiter
Datastage
AOFT
OES
Unix
FUSE
SQL / PL –SQL
Perl
Shell Scripting
Campaign Management Tools
UNIX / LINUX
UltraEdit
File Medic
Syncsort
File Transfer Protocols
General knowledge of Information Technology practices

Nice To Haves

Typically requires a minimum of 2 years of related experience with a Bachelor's degree; or equivalent work experience

Responsibilities

Accountable for ownership of on-time input and output delivery, including taking initiative to monitor after hours
Accountable to manage their own time in order to meet deadlines, including taking Initiative to monitor work after hours
Coordinates and manages source file receipt with clients, vendors, and/or internal stakeholders
Verifies input/output counts, monitors data processing jobs and audits/verifies the results based on historical trends
Setup and build processing flows, including ad hoc, new build and more complex flows
Accurately validates source and output data, data formatting specifications, and output requirements according to specifications and service level agreements ensuring zero defects
Delivers accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms
Ensures compliance with quality assurance processes, established procedures, project requirements and service level agreements/expectations
Researches, troubleshoots and takes action regarding data or processing issues according to product, client and / or third-party vendor specifications. This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.
Professionally communicates internally and externally with clients and stakeholders as determined by the nature of the discussion.
Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting. Point of contact to clients for solution components as well.
Facilitates change management - includes participating in the scoping, estimating and implementing the change to the solution. Also mentoring less experienced Delivery Analysts in the Change Management process.