Delivery Advocate

ImageFIRST Healthcare Laundry Specialists•Farmington, CT

16d•$25 - $28

About The Position

ImageFIRST, founded in 1967, provides healthcare linen rental and laundry services to medical facilities throughout the continental United States and Puerto Rico. The Delivery Advocate delivers products to and from clients, supports customer needs, maintains positive working relationships, and operates company equipment safely. The role also includes loading and unloading the truck, maintaining the vehicle, completing delivery paperwork, attending team meetings, and identifying opportunities to add products at client locations. The schedule is Monday and Wednesday through Saturday, starting at 3:00 a.m. and continuing until finished, averaging eight hours per day. The position pays $25–$28 per hour. ImageFIRST offers weekly pay and a benefits package, and describes its workplace as a collaborative team environment.

Requirements

At least three years of experience in sales or a route sales role.
Professional appearance.
Ability to consistently lift 35 pounds.
Ability to drive a commercial motor vehicle for up to 10 hours daily.
High school diploma or equivalent.
Valid driver's license and excellent driving record.
Ability to obtain a Class C driver's license.
Sense of direction and knowledge of the area.
Exceptional customer service skills.
Effective written and verbal communication skills.
Practical insight specific to the textile services industry and its operations.

Responsibilities

Deliver products to and from clients as required and work with the local team to facilitate client needs.
Communicate positively with employees at the location and client contacts, creating a positive experience with every interaction.
Operate company equipment safely and responsibly and comply with applicable commercial motor vehicle safety and operating rules and regulations.
Load the complete delivery according to the manifest.
Remove all product from the truck and clean and sanitize the truck after unloading.
Communicate vehicle repair, preventive maintenance, and accident information in a timely manner.
Ensure delivery manifests are signed and recorded according to client expectations.
Attend team meetings as required.
Promote ImageFIRST’s values and positively impact associates, the community, customers, and patients.
Identify opportunities to add products at client locations and relay sales information to the local team.
Identify and resolve customer concerns, ensure satisfaction with deliveries, build positive relationships with principal customer contacts, maintain a professional and enthusiastic attitude, and support customer contract retention.
Make logical, fact-based decisions by identifying problems and root causes and developing alternative courses of action.
Communicate effectively with associates, customers, and managers in person, by phone, and in writing.