Customer Service Delivery Advocate

Simple Staffing•Omaha, NE

13d

About The Position

Simple Staffing is hiring on behalf of Carvana for a Customer Service Delivery Advocate. The role delivers vehicles to customers’ homes and supports a more positive car-buying experience. Candidates should have at least two years of customer-facing experience. Carvana provides training to drive its custom car haulers; a commercial driver’s license is not required. The work also involves loading and unloading vehicles, completing customer paperwork, recording detailed notes in a customer tracking system, and inspecting the car-hauler to ensure it remains safe to drive. Drivers must maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy and meet applicable state requirements for access to DMV, title, and registration systems. Illinois, Michigan, Louisiana, and Missouri employees must obtain a chauffeur’s or other state specialty license within their first two weeks; California employees must obtain a Vehicle Verifier license within their first 90 days. Carvana sponsors the required licensing processes. The listed shifts are 7 a.m.–5 p.m., 9 a.m.–7 p.m., or 11 a.m.–9 p.m. Team members must be available to work seven days a week, with days off rotating between weekdays and weekends. The job includes physically demanding activity in indoor and outdoor conditions, sometimes in extreme or inclement weather. The stated hourly pay range is $19–$21, with a starting rate of $19 and performance-based opportunities for increases.

Requirements

At least two years of customer-facing experience.
Ability to perform physically demanding tasks, including detailing vehicles and loading and unloading vehicles, in indoor and outdoor conditions with occasional exposure to inclement or extreme weather.
Ability to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Ability to read, write, speak, and understand English.
Ability to reach, twist, kneel, crouch, climb, balance, and squat.
Ability to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Excellent visual acuity and manual dexterity for frequent driving.
Ability to meet state-specific requirements related to access to DMV, title, and registration systems.
Illinois, Michigan, Louisiana, and Missouri employees must obtain a chauffeur’s license or other state specialty license within the first two weeks of employment.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Must maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.

Responsibilities

Deliver vehicles to customers’ homes using custom car haulers.
Load and unload vehicles onto the hauler.
Inspect the car-hauler regularly to ensure it is safe to drive.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Meet applicable state requirements for access to DMV, title, and registration systems.

Benefits

401(k) with Carvana match
Company-paid healthcare premiums
Dental and vision benefits
Wellness program supporting mental, physical, and financial health
Pet care savings program
Paid time off: 13 days in the first year, increasing to 20 days thereafter
Tuition reimbursement for eligible bachelor’s degree studies
Student loan repayment program for employees who already have a bachelor’s degree
Annual Carvana share grants
Employee Stock Purchase Plan discount
Employee discount
Health savings account
Flexible spending account
Overtime opportunities during busy seasons
Performance-based pay increases and advancement opportunities
Internal growth and professional development opportunities