Customer Service Delivery Advocate

Carvana•Winder, GA

About The Position

Carvana is hiring Customer Advocates with at least two years of customer-facing experience to deliver vehicles to customers and support a positive car-buying experience. Advocates drive custom car haulers; a commercial driver’s license is not required, and Carvana provides training. The role includes frequent physical work loading and unloading vehicles, inspecting the hauler, completing customer paperwork, and recording thorough notes in the customer tracking system. Team members must maintain safe driving practices and a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. A local-jurisdiction notary must be obtained, or the employee must be able to obtain one, within the first 90 days; Carvana sponsors the process, which may involve state-specific requirements. Employees must also satisfy applicable state requirements for access to DMV/title and registration systems. In Illinois, Michigan, Louisiana, and Missouri, a Chauffeur’s license or other state specialty license is required within the first two weeks. In California, a Vehicle Verifier license is required within the first 90 days. Carvana sponsors these processes. The posted shift options are 7 a.m.–5 p.m., 9 a.m.–7 p.m., or 11 a.m.–9 p.m. Team members must be available to work seven days a week; days off rotate between weekdays and weekends. The starting rate is $18 per hour, with a stated pay range of $18–$20 per hour. Performance-based pay progression may allow employees to reach $20 per hour in their first year through four merit opportunities annually. Location-specific incentive programs may also be available. The position requires physical activity in indoor and outdoor conditions, including possible exposure to extreme weather. Applicants must be at least 21, hold a valid driver’s license, pass a drug test, and obtain a DOT Medical Card. The position is not eligible for visa sponsorship.

Requirements

At least two years of customer-facing experience.
Must be at least 21 years of age.
Must possess a valid driver’s license.
Must pass a drug test and obtain a DOT Medical Card.
Must be able to read, write, speak, and understand English.
Must be able to perform physically demanding work, including detailing vehicles and loading and unloading vehicles, indoors and outdoors, with occasional exposure to inclement or extreme weather.
Must be able to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Must be able to reach with arms, twist, kneel, crouch, climb, balance, and squat.
Must be able to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Frequent driving requires excellent visual acuity and manual dexterity.
Must maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Must have or be able to obtain a notary in the local jurisdiction within the first 90 days of employment; state-specific requirements may apply.
Must satisfy state-specific requirements related to access to DMV/title and registration systems.
Employees in Illinois, Michigan, Louisiana, and Missouri must obtain a Chauffeur’s license or other state specialty license within the first two weeks of employment.
Employees in California must obtain a Vehicle Verifier license within the first 90 days of employment.
Must be available to work seven days a week, with days off rotating between weekdays and weekend days.

Responsibilities

Deliver vehicles to customers’ homes using custom car haulers.
Frequently load and unload vehicles onto the hauler.
Regularly inspect the car hauler to help ensure the vehicle remains safe to drive.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Perform physical tasks such as detailing vehicles and loading and unloading vehicles.

Benefits

401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Performance-based pay advancement and potential location-specific incentive programs.
100% company-paid healthcare premiums.
Dental and vision benefits.
Wellness program supporting physical, mental, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for employees pursuing a bachelor’s degree.
Student loan repayment program for employees who already have a bachelor’s degree.
Annual Carvana share grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.