Delivery Advocate

ImageFIRST Healthcare Laundry Specialists•Salt Lake City, UT

43d

About The Position

ImageFIRST is seeking a Delivery Advocate to deliver products to and from healthcare clients and support client needs in coordination with the local team. The role emphasizes positive, professional customer interactions, safe operation of company equipment and commercial motor vehicles, and reliable delivery practices. The Delivery Advocate loads and unloads the truck, maintains truck cleanliness, communicates maintenance needs, and completes delivery paperwork according to client expectations. The position also includes attending team meetings, supporting ImageFIRST’s values, identifying opportunities to add products, and relaying sales information to the local team. The Delivery Advocate works to resolve customer concerns, maintain satisfaction and positive relationships with principal customer contacts, and help maximize customer contract terms.

Requirements

At least three years of experience in sales or a route sales role.
Professional appearance.
Ability to consistently lift 35 pounds.
Ability to drive a commercial motor vehicle for up to 10 hours per day.
High school diploma or equivalent.
Valid driver's license and excellent driving record.
Ability to obtain a C Class Driver's License.
Sense of direction and knowledge of the area.
Exceptional customer service skills.
Effective written and verbal communication skills.
Excellent oral, written, telephone, and face-to-face communication skills with associates, customers, and managers.

Responsibilities

Deliver products to and from clients as required.
Maintain positive communication with employees at the location and client contacts, creating a positive interaction at every opportunity.
Operate company equipment safely and responsibly and comply with applicable safety and commercial motor vehicle rules and regulations.
Work with the local team to facilitate client needs.
Load the complete truckload according to the delivery manifest.
Unload all products from the truck and clean and sanitize the truck.
Communicate truck repair, preventive maintenance, and accident information in a timely manner.
Ensure delivery manifests are signed and recorded according to client expectations.
Attend team meetings as required.
Promote ImageFIRST’s values and support associates, the community, customers, and patients.
Identify opportunities to add products at client locations and relay sales information to the local team.
Identify and resolve customer concerns and ensure satisfaction with deliveries.
Develop positive relationships with principal customer contacts, maintain an enthusiastic and professional attitude, and maximize customer contract terms.
Apply practical knowledge of textile services industry operations.
Identify problems and root causes, develop alternative courses of action, and make decisions based on logical assumptions and factual information.