Delivery Advocate

ImageFIRST Healthcare Laundry Specialists•St. Louis, MO

About The Position

ImageFIRST is the largest healthcare linen rental and laundry services provider to medical facilities throughout the continental United States and Puerto Rico, specializing in the healthcare market. The Delivery Advocate delivers products to and from clients, supports client needs with the local team, and creates positive interactions with employees and client contacts. The role includes safely operating company equipment and commercial motor vehicles, managing truck loading and unloading, maintaining vehicle cleanliness, communicating maintenance needs, and completing delivery paperwork. Delivery Advocates also support customer satisfaction and relationships, identify opportunities to add products, share sales information with the local team, attend team meetings as required, and promote ImageFIRST's values and impact on associates, the community, customers, and patients.

Requirements

At least three years of experience in sales or a route sales role.
Professional appearance.
Ability to consistently lift 35 pounds.
Ability to drive a commercial motor vehicle for up to 10 hours per day.
High school diploma or equivalent.
Valid driver's license and excellent driving record.
Ability to obtain a C Class driver's license.
Sense of direction and knowledge of the area.
Exceptional customer service skills.
Effective written and verbal communication skills.
Practical insight specific to the textile services industry and operations.
Ability to identify problems and root causes, develop alternative courses of action, and make logical decisions based on factual information.
Excellent oral, written, telephone, and face-to-face communication skills with associates, customers, and managers.

Responsibilities

Deliver products to and from clients as required.
Maintain positive communication with employees at the location and client contacts, creating a positive moment with each interaction.
Operate company equipment safely and responsibly and comply with applicable safety and commercial motor vehicle rules and regulations.
Work with the local team to facilitate client needs.
Load the truck in accordance with the delivery manifest.
Unload all products from the truck and clean and sanitize the truck.
Communicate vehicle repair, preventive maintenance, and accident information in a timely manner.
Ensure delivery manifests are signed and recorded according to client expectations.
Attend team meetings as required.
Promote ImageFIRST's values and support the company’s impact on associates, the community, customers, and patients.
Look for opportunities to add products at client locations and relay sales information to the local team.
Identify and resolve customer concerns and ensure customer satisfaction with deliveries.
Develop positive relationships with principal customer contacts, maintain an enthusiastic and professional attitude, and maximize customer contract term.