Customer Service Delivery Advocate

Carvana•Riverside, CA

About The Position

Carvana is seeking enthusiastic, energetic, self-motivated team players with at least two years of customer-facing experience to deliver vehicles to customers and help improve the car-buying process. Customer Advocates drive custom car haulers to customers’ homes; a commercial driver’s license is not required, and training is provided. The role also involves loading and unloading vehicles, inspecting haulers, completing customer paperwork, and recording thorough notes in the customer tracking system. Employees must drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy. The position requires obtaining a notary in the employee’s local jurisdiction within the first 90 days, with the process sponsored by Carvana. Employees must also satisfy state-specific requirements for access to DMV/title and registration systems. Additional licenses apply in certain states: employees in Illinois, Michigan, Louisiana, and Missouri must obtain a Chauffeur’s or other state specialty license within two weeks; California employees must obtain a Vehicle Verifier license within 90 days; and employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within two weeks. In those latter states, obtaining the license is a condition of employment. The schedule is 11 a.m. to 9 p.m. Team members must be available to work seven days a week, with rotating days off that include weekdays and weekend days. The work involves physical activity, including vehicle detailing and loading and unloading vehicles in indoor and outdoor settings, with possible exposure to extreme or inclement weather. Applicants must be at least 21, hold a valid driver’s license, pass a drug test, obtain a DOT Medical Card, and be able to read, write, speak, and understand English. This role is not eligible for visa sponsorship.

Requirements

At least 2 years of customer-facing experience.
Must be at least 21 years of age and possess a valid driver’s license.
Must pass a drug test and obtain a DOT Medical Card.
Must be able to read, write, speak, and understand English.
Must be able to perform physically demanding tasks, including detailing and loading and unloading vehicles in indoor and outdoor conditions, with occasional exposure to inclement or extreme weather.
Must be able to walk, stand, and sustain physical activity for extended periods of 8 or more hours.
Must be able to reach, twist, kneel, crouch, climb, balance, and squat.
Must be able to grasp, carry, lift, push, and pull items weighing up to 50 pounds.
Frequent driving requires excellent visual acuity and manual dexterity.
Must maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Must obtain a notary in the local jurisdiction within the first 90 days of employment; state-specific requirements may apply.
Must satisfy state-specific requirements related to access to DMV/title and registration systems.
Employees in Illinois, Michigan, Louisiana, and Missouri must obtain a Chauffeur’s license or another state specialty license within the first two weeks of employment.
California employees must obtain a Vehicle Verifier license within the first 90 days of employment.
Employees in Nevada, Tennessee, and Virginia must apply for a Salesperson license within the first two weeks of employment; obtaining the license is a condition of employment.
Must be available to work 11 a.m. to 9 p.m. and seven days a week, with rotating weekdays and weekend days off.

Responsibilities

Deliver vehicles to customers’ homes using custom car haulers.
Load and unload vehicles onto the hauler.
Regularly inspect the car hauler to help ensure it remains safe to drive.
Complete customer paperwork and enter thorough notes in the customer tracking system.
Drive safely and maintain a clean driving record in accordance with Carvana’s CMV Driver Qualification policy.
Perform vehicle detailing and other physical tasks as required.

Benefits

Competitive, performance-based compensation with a stated pay range of $22–$24 per hour.
401(k) with Carvana match.
Opportunity for overtime during busy seasons.
Performance-based pay increases and advancement opportunities through the Careers Not Jobs program.
100% company-paid healthcare premiums.
Dental and vision benefits.
Wellness program supporting physical, mental, and financial health.
Pet care savings program.
Paid time off: 13 days in the first year, increasing to 20 days thereafter.
Tuition reimbursement for employees pursuing a bachelor’s degree.
Student loan repayment program for employees who already have a bachelor’s degree.
Annual Carvana share grants.
Employee Stock Purchase Plan discount.
Internal growth and professional development opportunities.