Delivery Account Operations Associate

Computer Task Group, Inc•Coppell, TX

92d•Onsite

About The Position

The Delivery Account Operations Associate will be responsible for developing, maintaining, and enhancing operational reports, dashboards, and data visualizations. This role involves extracting, cleansing, validating, and transforming data from various sources, performing quantitative analysis to identify trends and opportunities, and creating workload balancing models. The associate will collaborate with cross-functional teams, ensure data integrity, automate recurring reports, provide ad-hoc analysis, document processes, and support continuous improvement efforts through data-driven insights. The position requires excellent verbal and written English communication skills and the ability to interact professionally with a diverse group.

Requirements

Advanced Microsoft Excel skills (formulas, pivot tables, data modeling; macros/VBA a plus)
Experience with Power BI, Tableau, or similar business intelligence and visualization platforms
Knowledge of database structures, data extraction, and query concepts
Strong analytical and problem-solving abilities with attention to detail
Understanding of data governance, data quality, and compliance practices
Data storytelling skills with the ability to present insights clearly to non-technical stakeholders
Strong written and visual report development capabilities
2–4 years of experience in reporting, data analytics, business intelligence, or operations analytics
Demonstrated ability to automate reporting and improve process efficiency
Associate’s degree in Data Analytics, Business Intelligence, Business, or a related field required
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

Nice To Haves

Macros/VBA a plus
Experience supporting operational or delivery/account management environments preferred
Bachelor’s degree preferred

Responsibilities

Develop, maintain, and enhance operational reports, dashboards, and data visualizations using Excel, Power BI, or similar tools.
Extract, cleanse, validate, and transform data from multiple internal and external sources.
Perform quantitative analysis to identify trends, operational gaps, and opportunities to increase print sales and improve order billing accuracy.
Create and support workload balancing models for designated delivery and operations workgroups.
Collaborate with cross-functional teams to gather requirements and deliver accurate, timely reporting solutions.
Ensure data integrity, consistency, and accuracy across all reporting outputs.
Automate recurring reports and operational processes to improve efficiency and reduce manual effort.
Provide ad-hoc analysis to support leadership decision-making and strategic initiatives.
Document reporting processes, data definitions, and best practices to support standardization and governance.
Support continuous improvement efforts through data-driven operational insights.