Operations Associate II - Account Transfers

RBC•Minneapolis, MN

2d•Onsite

About The Position

As an Operations Associate II, you will be the dedicated for the Account Transfers team. The primary purpose for this position is to provide processing and customer service support for exception-based complex Operation’s processes. You will review, verify, and record data into technology systems supporting department processes. If you have exceptional problem solving skills, enjoy fast paced challenging work, and are looking for the next step in your career, we want to hear from you!

Requirements

4-year degree from an accredited university (or equivalent) OR High school diploma (or equivalent) AND 3 years of job-related experience
Demonstrated ability to learn and adapt to change, strong analytical skills required to support by researching, analyzing and solving problems
Ability to handle multiple priorities in a fast paced and deadline driven environment with a high attention to detail and ability to maintain confidentiality
Exceptional interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management
Having Microsoft-based software product skills including Word, Excel, Outlook, and Access

Nice To Haves

4-year degree from an accredited university in business, finance or related field
1+ year business, finance, customer service and/or accounting/bookkeeping experience
Previous experience in the securities, banking or finance industry preferred

Responsibilities

Provide accurate processing support for standardized and/or manual processes within a specific Operations department.
Accurately review, verify and/or record data into technology supporting department processes.
Understand department procedures and required accountabilities in the area or department in which the incumbent works.
Refer to department manuals for instructions and task assignments for the specific role
Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operation’s departments, RBC Business Units, external customers or industry participants
Address escalated questions independently; seeking assistance from Team Lead or Manager as appropriate following established department procedures
Reduce risk by suggesting process changes or modifications as appropriate
Perform other duties and responsibilities as assigned

Benefits

bonuses
flexible benefits
competitive compensation
commissions
stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
Flexible work/life balance options
Opportunities to do challenging work
Opportunities to take on progressively greater accountabilities
Access to a variety of job opportunities across business
401(k) program with company-matching contributions
health, dental, vision, life and disability insurance
paid time-off plan