Delivery Operations Associate Manager

Accenture • Mississauga, ON

1d • Hybrid

About The Position

Within Operations, we are growing our Digital Inside Sales (DIS) team. Our groundbreaking approach to sales brings clients the right combination of trusted technical sellers and innovative technology, powered by data and insights. As an Operations Manager, you will lead large-scale sales and client operations programs that support advertising growth and go-to-market strategy. You will be responsible for driving operational excellence, developing people leaders, and ensuring consistent performance against revenue, efficiency, and client success metrics. You will operate with a high degree of autonomy while leveraging established governance frameworks, tools, and cross functional- partnerships. This role serves as a strategic operational leader and acts as a delegate for senior program leadership when necessary. Scope of the Role Full ownership of a single large-scale sales or client operations program within a defined geography Accountability for revenue performance, productivity, quality, client outcomes, and operational delivery Direct collaboration with Sales, Marketing, Analytics, Finance, Workforce Management, Training, Quality, and HR Strategic influence over go-to-market optimization, operational scalability, and continuous improvement initiatives Responsibility for governance, risk management, and operational continuity

Requirements

• Minimum of 4 years of experience in operations management, sales leadership, or business operations
• Minimum of 2 years of experience using sales, analytics, or reporting tools such as Salesforce, Tableau, or similar platforms

Nice To Haves

• Bachelor’s degree
• Minimum of 2 years of experience managing large-scale operations
• Minimum of 2 years of experience with Google suite including Google docs, sheets and presentations and/or Microsoft Office tools, including Excel, PowerPoint, and client facing- presentations
• Digital Inside Sales experience
• Digital marketing knowledge and familiarity with performance based- advertising or sales environments
• Strong client and stakeholder relationship management skills
• Proven experience managing, coaching, and developing people leaders
• Strong analytical mindset with the ability to make data driven- decisions and translate insights into action
• Excellent communication and presentation skills suitable for executive level- audiences
• Highly organized with exceptional attention to detail
• Deadline driven, results oriented, and comfortable operating in fast paced- environments
• Self-starter- mentality with the ability to drive operational improvements and implement new initiatives

Responsibilities

• Own total program performance against sales targets, client success measures, SLAs, and KPIs
• Establish and run effective governance forums, performance reviews, and business rhythms to drive results
• Identify performance gaps and lead corrective action plans using data driven- insights
• Lead ongoing client and internal stakeholder engagement
• Drive optimization of go-to-market strategies and execution models
• Set, calibrate, and manage goal achievement expectations
• Partner with stakeholders to identify opportunities to expand scope, impact, and efficiency over time
• Produce regular operational and executive level- performance reports with insights and optimization recommendations
• Ensure accuracy and timeliness of forecasting, reporting, and operational metrics
• Maintain accountability for financial processes including invoicing coordination and budget alignment
• Provide career counseling and performance coaching to Sales Managers
• Ensure appropriate staffing models, enablement, and support structures are in place to meet program goals
• Guide support functions (training, quality, analytics, reporting, workforce management) to ensure alignment to targets
• Drive employee engagement, retention, and performance through strong leadership and clear accountability
• Partner with HR to execute people programs, talent planning, and succession strategies
• Enforce client policies related to performance management, conduct, and workplace standards

Benefits

• Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience.
• As required by local law, Accenture provides a reasonable range of compensation, based on full-time employment, for roles that may be hired as set forth below.
• The base pay range shown below is intended as a guideline to reflect the majority of offers for this role. It does not represent a maximum limit — in some cases, actual compensation may exceed the range where appropriate.
• Information on benefits is here

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level