Delicatessen Clerk

Hy-Vee, Inc.•West Des Moines, IA

About The Position

As a Delicatessen Clerk at Hy-Vee, you handle food safely, keep the work area clean and neat, and provide courteous, friendly, and efficient service to customers and team members. You may operate department registers and receive payments and make change. The role includes preparing and replenishing products, responding to customer orders, and supporting a positive shopping experience. The position is accountable to and reports to the District Store Director, Store Manager, the Assistant Managers of Perishables, Store Operations, and Health Wellness Home, the Food Service Director, and the Delicatessen Department Manager. No positions report to this role. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

Understand and follow verbal or demonstrated instructions.
Write identifying information and request supplies orally or in writing.
Perform arithmetic calculations involving fractions, decimals, and percentages.
Education: Less than high school, or equivalent experience.
Six months or less of similar or related work experience.
Able to perform medium work: exert up to 50 pounds of force occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Visual abilities include clarity of vision at distances greater than 20 inches and less than 20 feet, with or without correction; color vision; depth perception; and field of vision.
Able to climb, balance, stoop, kneel, reach, stand, walk, push, pull, lift, grasp, feel, talk, hear, and perform repetitive motions.
Complete a pre-employment drug screen successfully.

Responsibilities

Provide prompt, efficient, friendly customer service, showing care, concern, and patience in customer interactions.
Smile and greet customers throughout the store, learn customers’ names, and address them by name when possible.
Assist customers with finding or reaching products, loading or unloading heavy items, passing along suggestions or requests, and other tasks that enhance their shopping experience.
Answer the telephone promptly and provide helpful service, including taking customer orders.
Take customer orders at the delicatessen counter.
Work cooperatively with colleagues to support customer satisfaction and a pleasant work environment.
Review the day’s orders.
Follow sanitation procedures and keep the work area clean and neat.
Review food freshness and appearance.
Ensure an adequate food supply is ready and available, and develop or follow a production list.
Anticipate daily product needs and prepare, finish, and replenish products as needed.
Check in and put away product, and review invoices when applicable.
Operate department registers, receive payment, and make change where applicable.
Remove trash in a timely manner.
Follow department and company rules for personal hygiene and dress, and comply with company policies and store guidelines.
Report to work as scheduled and on time.
Wash dishes as needed.
Order products and supplies as needed.
Deliver orders as needed.
Price products for customers as needed.
Assist in other store areas and perform other job-related duties and special projects as required.