PT Deli Bakery Sales Associate

Ahold Delhaize•Madison Heights, VA

About The Position

Provide quality customer service within the Deli Bakery Department. Maintain standards in accordance with the standard practice manual, maximize sales through excellent customer service, and minimize shrink through proper utilization of standard practices. The associate supports merchandise ordering, receiving, preparation, conditioning, and display; follows food-safety and workplace-safety procedures; and maintains department sanitation and proper food handling. The role also requires learning and using company tools and completing assigned training.

Requirements

High school graduate or equivalent preferred.
Excellent interpersonal, organizational, communication, and customer service skills.
Ability and willingness to learn multiple tasks and technical requirements of the job.
Ability to use technical information to solve problems.
Must meet minimum age requirements for specific job functions.
Must be able to meet the physical requirements of the position, with or without reasonable accommodations.
Ability to use computers and other communication systems required to perform job functions.
Ability to perform repetitive hand and arm motions.
Ability to bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion.
Ability to pull or push up to 75 lbs. on occasion.
Ability to stand 100% of the time and frequently walk short distances.
Ability to handle substances associated with cleaning and packaging materials.
Frequent reaching and grasping at waist level; occasional reaching above shoulder or below waist level.
Ability to meet established volume activity standards for the position.
Ability to tolerate working in extreme hot or cold temperatures for up to 20 minutes at a time.

Responsibilities

Create a positive shopping experience by maintaining enthusiastic customer awareness and providing fast, friendly, and accurate customer service.
Be courteous and helpful to other associates.
Follow technical manuals for product processing, label placement, and related procedures.
Ensure ordering, receiving, preparation, conditioning, and display of merchandise follow company policies and guidelines.
Maintain department and equipment sanitation and follow proper food handling and preparation practices.
Understand and use company tools, including the average cost inventory system (ACIS) and computer-assisted ordering (CAO).
Understand and adhere to company guidelines, policies, and standard practices.
Follow Food Safety and Workplace Safety guidelines and procedures.
Observe and correct unsafe conditions that could cause associate or customer accidents.
Report associate and customer accidents according to established Food Lion procedures to the Manager on Duty.
Ensure compliance with local, state, and federal regulations.
Wear the Food Lion uniform and name badge while on duty, maintain a neat and clean appearance, and follow the Food Lion dress code.
Successfully complete Computer Based Training (CBT), Training Packet, and Training Aid courses.
Perform other duties as assigned.