DELI/ASST DEPT LEADER

The Kroger Co.•Rothschild, WI

14h

About The Position

The Deli/Assistant Department Leader helps create an outstanding customer experience through exceptional service and maintains a safe, clean environment that encourages customers to return. The role monitors the department’s functions and activities, works toward established sales and profit goals, and ensures quality assurance standards are met. The position also demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader supports and develops associates, manages scheduling and department performance, assists customers with product questions and suggestions, and helps execute sales, promotional, inventory, and business plans. The role also supports budgeting and financial reviews, maintains product quality and appropriate equipment temperatures, and reinforces safety and legal compliance.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Any management experience.
Any deli or retail experience.
A second language, including speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in performance appraisals.
Welcome customers, answer questions about products, make suggestions, and help locate products.
Inform customers about produce specials and offer product samples.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan to achieve desired results.
Create and execute sales promotions in partnership with store management.
Inform and educate associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist management with the store or department budget, expense control, profit and loss reviews, and actions based on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory processes, monitor inventory and stocking conditions, note discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Ensure proper temperatures are maintained in cases and coolers and temperature logs are kept.
Reinforce safety programs by following safety procedures, identifying unsafe conditions, inspecting equipment, reporting repair needs, and notifying management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.