Deli/Asst Dept Leader

Kroger•Richland, WA

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Achieve the department’s sales and profit goals while meeting quality assurance standards, and monitor the functions, duties, and activities related to the Deli department. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports department operations and associate development, including scheduling, training, performance goals, promotions, inventory, pricing, budgeting, and quality and safety procedures. It also involves assisting customers with product questions and suggestions, inspecting products for quality and freshness, maintaining proper case and cooler temperatures, and following applicable laws and company guidelines.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.

Nice To Haves

High school diploma or GED.
Management experience.
Deli or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that appropriately manage customer volume.
Train and develop associates, and participate in the performance appraisal process.
Create a welcoming customer environment by answering product questions, making suggestions, and locating products.
Inform customers of specials and offer product samples.
Inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan and execute sales promotions with store management.
Educate associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Assist management with the store or department budget, expense control, profit and loss reviews, and related actions.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory; monitor stocking conditions and discrepancies; train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, identify unsafe conditions, inspect equipment, report repair needs, and report customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions with or without reasonable accommodation.