Deli/Asst Dept Leader

Kroger•Murray, UT

About The Position

Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. The role is responsible for achieving department sales and profit goals, controlling quality assurance standards, and monitoring the functions and activities of the Deli department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position supports department operations through associate leadership and development, scheduling, customer assistance, product quality and freshness checks, promotions, budgeting, inventory, pricing, and safety compliance. It also requires cooperative work in a fast-paced and sometimes stressful environment, appropriate handling of conflict and sensitive information, and support for minors, individuals with special needs, and older adults. Essential job functions must be performed with or without reasonable accommodation.

Requirements

Excellent oral and written communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to handle stressful situations.
Current food handlers permit once employed.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act with honesty and integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

Nice To Haves

High School Diploma or GED.
Any management experience.
Any deli or retail experience.
Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop adequate schedules to manage customer volume.
Train and develop associates and participate in the performance appraisal process.
Create a welcoming customer environment by answering questions, making suggestions, and locating products.
Inform customers of produce specials and offer product samples to help them discover new items.
Review and inspect products for quality and freshness and take appropriate action.
Develop and implement a department business plan and create and execute sales promotions in partnership with store management.
Inform and educate department associates about current, upcoming, and special in-store promotions.
Prepare and submit seasonal critiques for the sales and merchandising supervisor and implement the department's period promotional plan.
Assist management with store and department budgets, expense control, profit and loss reviews, and appropriate action on financial reports.
Schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
Plan and organize inventory, monitor inventory and stocking conditions, address discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering (CAO).
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs by following procedures, identifying unsafe conditions, inspecting equipment, notifying store management of repair needs, and reporting customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft, or fraud.
Follow local, state, and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity; follow directions and seek assistance as needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential job functions of the position with or without reasonable accommodation.