Deli and Bakery Team Leader

Meijer•Miami, OH

About The Position

The Deli and Bakery Team Leader plans, directs, and supervises day-to-day operations within store departments. This role mentors and coaches team members, implements strategies to improve customer service and sales, ensures customer needs are met efficiently, and maintains store appearance, product presentation, and company standards. The leader is responsible for staffing and hiring, team development and promotion decisions, disciplinary documentation and recommendations, department profit and loss, sales, and shrink. The position emphasizes friendly, efficient customer service, employee training, safe work practices, and reliable attendance. The leader spends most of their time in the store communicating with customers and team members and performs other duties as assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices working safely at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise day-to-day department operations.
Mentor and coach team members, including supporting development and succession planning.
Implement strategies to improve customer service and drive store sales while meeting customer needs efficiently.
Maintain store appearance, product presentation, and company standards, particularly during prime shopping hours.
Provide courteous, friendly, and efficient service to customers and team members.
Staff, select, and hire team members to meet staffing needs.
Identify team members’ development needs, provide career paths, and participate in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service and communicate the Meijer Friendly Initiative in team meetings and conversations.
Ensure team members are trained in their jobs and complete required training.
Spend most of the time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain reliable and consistent attendance.
Perform other duties as assigned.