Deli and Bakery Lead

Meijer•Englewood, OH

10d

About The Position

The Deli and Bakery Lead provides direction for department operations, processes, and conditions, and plans, guides, and empowers team members in day-to-day work. The Lead models exceptional customer experiences, helps achieve department goals, and influences peers to support a successful department. Responsibilities may also include acting in a lead capacity in other store departments and performing other duties as assigned or required.

Requirements

Passion for customer service and an engaged, approachable manner with customers and fellow team members.
Ability to initiate interactions with customers and peers.
Excellent verbal and written communication skills.
Ability to influence others.
Ability to quickly build rapport and gain customer confidence to create repeat business.
Ability to lift, carry, push, pull, bend, and twist while handling product.
Experience executing plans.
Ability to positively influence a strong team environment.
Commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.

Nice To Haves

Retail or other customer service experience is preferred.
Creative thinking skills.

Responsibilities

Engage peers to provide customers with the best possible shopping experience, including an exceptional checkout experience.
Communicate with team members and assign daily work tasks.
Mentor and coach team members to exceed customer service and sales goals, maintain Meijer standards, and complete required training.
Support training new team members and cross-training high-potential talent; provide peer coaching on job responsibilities and standards to improve productivity.
Work with leadership on department schedule writing to support team member engagement, customer service, sales, and profitability.
Monitor product rotation and dating policies to ensure freshness.
Guide the team in complying with food safety standards and regulations and working safely in line with 200% accountability.
Lead team members in ordering, receiving, stocking, pricing, and displaying products, where applicable.
Help create an environment that supports Meijer culture, including valuing diversity, equity, and inclusion.
Operate a register and handle cash when needed.
Operate powered equipment, where applicable.
Participate in period-end inventories, where applicable, to help achieve goals.
May act in a Lead capacity in other store departments.
Perform other duties as assigned or required.