Delaware Trust Administrative Officer I (DE TAO I)

Bank of America•Wilmington, DE

7d•Onsite

About The Position

The Delaware Trust Administrative Officer I (DE TAO I) works with Delaware Trust Officers who manage fiduciary and trust relationships, helping meet client needs and expectations. The role is a trust product expert and administrative support resource, and may serve as an additional client contact or as backup for client-facing Trust Officers and experienced Trust Administrative Officers. It performs trust-related servicing and account maintenance, including accounting transactions, deposits, and transfers, as well as general administrative work such as typing, filing, and copying. This is a non-licensed associate position. The role provides core administrative client service and support to Trust Officers and Trust Administrative Officer IIs. Support may include account administration, funds transfers, tax requests, accounting system coding, letter generation, account opening and closing, and phone coverage. Over time, the position may also take on secondary responsibilities involving document review and interpretation, discretionary actions within trust engagements, and client retention. The position requires performing effectively in a fast-paced team environment while adhering to internal policies and legal and regulatory requirements. Bank of America describes its approach as an in-office culture supporting collaboration, engagement, and career development, with flexibility based on role responsibilities and business needs.

Requirements

Ability to perform at a high level in a fast-paced team environment.
Ability to ensure adherence to internal policies and compliance with legal and regulatory requirements.
BS/BA degree, preferably in Finance, Economics, or Business Administration/Management, or equivalent experience.
Financial institution experience focused on high-net-worth client service.
Skills in account management, attention to detail, client management, customer and client focus, data management, active listening, collaboration, critical thinking, prioritization, relationship building, mentoring, oral communications, organizational effectiveness, problem solving, and written communications.
Minimum education requirement listed: High School Diploma/GED/Secondary School or equivalent.

Nice To Haves

Paralegal studies with relevant legal and/or trust administrative experience.
BS/BA in Finance, Economics, or Business Administration/Management.

Responsibilities

Provide administrative support and trust product expertise to Delaware Trust Officers and Trust Administrative Officer IIs.
Act as an additional point of contact for clients and/or back up client-facing Trust Officers and experienced Trust Administrative Officers.
Perform trust- and fiduciary-related servicing and account maintenance, including accounting transactions, deposits, and transfers.
Support account administration, funds transfers, tax requests, accounting system coding, letter generation, account opening and closing, and phone coverage.
Perform administrative duties such as typing, filing, and copying.
Potentially take on secondary responsibilities for document review and interpretation, discretionary actions within trust engagements, and client retention.