Deficiencies & Compliance Quoter

FSS Technologies • Ypsilanti Charter Township, MI

2d • $45,000 - $60,000

About The Position

The Deficiencies and Compliance Quoter reviews fire alarm, fire sprinkler, and other life safety inspection reports, identifies deficiencies requiring corrective work, and develops accurate repair quotes. The role prepares and presents proposals, explains the applicable codes and standards and the reason repairs are needed, answers customer questions, and follows up until the work is approved, declined, or revised. It connects inspection findings with repairs that return customer systems to compliance, then hands approved work off to the service team.

The position coordinates with inspectors, service technicians, purchasing, suppliers, customers, and service scheduling. It tracks quote status and results, maintains accurate records in service, quoting, and customer management software, and follows company pricing and approval policies. Occasional customer-site visits may be required.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in estimating, quoting, inside sales, or service coordination in fire protection, life safety, or a related construction trade.
• Working knowledge of fire alarm and fire sprinkler components and how they are installed and serviced.
• Familiarity with NFPA 25, NFPA 72, and local fire codes.
• Strong math skills and attention to detail, including the ability to read inspection reports and basic floor plans.
• Clear written and verbal communication skills and a customer-first approach.
• Proficiency with Microsoft Office, especially Excel and Outlook.
• Ability to manage a high volume of quotes and deadlines simultaneously.
• Valid driver's license and reliable transportation for occasional site visits.

Nice To Haves

• Field experience as a fire alarm or fire sprinkler inspector or technician.
• NICET certification in Fire Alarm Systems or Inspection and Testing of Water-Based Systems.
• Experience with field service and inspection software such as ServiceTrade or Inspect Point, and with a CRM.
• Associate’s degree or higher in business, construction management, or a related field.

Responsibilities

• Review completed fire alarm, fire sprinkler, and other life safety inspection reports daily and identify deficiencies that need quotes.
• Build accurate corrective-work quotes covering scope, parts, labor hours, lifts or other equipment, after-hours rates, and permit fees.
• Connect each quoted item to the applicable code or standard, such as NFPA 25 or NFPA 72, and explain the reason for repairs to customers.
• Prepare and send clear, professional proposals and answer customer questions about scope, pricing, and timing.
• Follow up on open proposals until the customer approves, declines, or requests changes, and record the outcome.
• Help customers understand deadlines set by the authority having jurisdiction or their insurance carrier.
• Work with inspectors and service technicians to clarify findings, gather photos or measurements, and arrange site visits when needed.
• Confirm pricing and lead times with purchasing and suppliers.
• Hand off approved work to service scheduling with a complete scope of work, customer purchase order, and parts list.
• Track open deficiencies, quote status, and approval rates, and report results to leadership.
• Maintain accurate records in service, quoting, and customer management software.
• Follow company policies, including pricing and approval guidelines.

Benefits

• Medical insurance, including PPO and HSA plans, subject to plan terms and eligibility rules.
• Dental insurance, subject to plan terms and eligibility rules.
• Vision insurance, subject to plan terms and eligibility rules.
• 401(k), subject to plan terms and eligibility rules.
• Life insurance, subject to plan terms and eligibility rules.
• Paid time off.
• Paid holidays.
• Professional training and development opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED