Default Solutions Processing Specialist

Regions Bank•Hoover, AL

8d•Onsite

About The Position

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Two (2) years of related experience
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Ability to work in a fast-paced environment
Detailed oriented
Proficient in Microsoft Excel and Word
Strong customer service skills
Strong organization skills

Nice To Haves

2 years of bankruptcy experience
Strong knowledge of bankruptcy law (Ch. 7, 11, 13)
Attention to detail and accuracy
Analytical and problem-solving skills

Responsibilities

Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
Collects delinquent payments
Ensures that files and paperwork are properly and accurately completed
Contacts outside parties to collect or clarify documentation
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
May assist other associates with questions regarding procedures and policies, etc.
May work on more complex projects with assistance and oversight of senior staff and managers
Manage bankruptcy cases from filing through resolution
Review and process legal documents (proof of claims, court notices, petitions)
Ensure compliance with bankruptcy laws and court procedures
Work with attorneys, trustees, and courts
Monitor and reconcile accounts in bankruptcy status
Calculate balances, repayment plans, and discharge amount
Maintain detailed, accurate records and reports