Default Solutions Processing Specialist

Regions Bank • Hoover, AL

2d • $43,500 - $52,540 • Onsite

About The Position

At Regions, the Default Solutions Processing Specialist is responsible for resolving the delinquency status of past due customer accounts either through in-house recovery or through a third party. This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

• High School Diploma or GED
• Two (2) years of related experience
• Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
• Ability to work in a fast-paced environment
• Detailed oriented
• Proficient in Microsoft Excel and Word
• Strong customer service skills
• Strong organization skills
• 2 years of bankruptcy experience – highly preferred
• Strong knowledge of bankruptcy law (Ch. 7, 11, 13)
• Attention to detail and accuracy
• Analytical and problem-solving skills

Responsibilities

• Works with customers directly or through outside agencies/councils to resolve account delinquency status while minimizing company interest losses
• Collects delinquent payments
• Ensures that files and paperwork are properly and accurately completed
• Contacts outside parties to collect or clarify documentation
• Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
• May assist other associates with questions regarding procedures and policies, etc.
• May work on more complex projects with assistance and oversight of senior staff and managers
• Manage bankruptcy cases from filing through resolution
• Review and process legal documents (proof of claims, court notices, petitions)
• Ensure compliance with bankruptcy laws and court procedures
• Work with attorneys, trustees, and courts
• Monitor and reconcile accounts in bankruptcy status
• Calculate balances, repayment plans, and discharge amount
• Maintain detailed, accurate records and reports

Benefits

• Paid Vacation/Sick Time
• 401K with Company Match
• Medical, Dental and Vision Benefits
• Disability Benefits
• Health Savings Account
• Flexible Spending Account
• Life Insurance
• Parental Leave
• Employee Assistance Program
• Associate Volunteer Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED