Default Services Operations Specialist I

Huntington National Bank • Columbus, OH

2d • Onsite

About The Position

This Process Administrator position provides "Simply the Best" customer service at all times. Under minimum supervision, performs a variety of assignments that are moderately complex and require detailed knowledge of company and/or department procedures. We're looking for a self-starter who wants to grow with us!

Requirements

• High School Diploma or GED required
• 1 year of work experience in a processing type function.

Nice To Haves

• Knowledge of Microsoft Office Products, and the ability to type a minimum of 35 wpm required.
• Excellent in customer service, highly motivated, focused, and goal oriented
• Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Strong organizational skills with attention to detail, planning and follow-up
• Ability to multi-task
• PC and internet proficiency

Responsibilities

• Handles assigned daily work assignment that consist of collector and HomeSavers requests.
• Payment research and posting
• Issues delinquency letters
• Issues phone number update and payment plan letters
• Processes HomeSavers applications
• Runs and monitors delinquency scripts
• Processes incoming and outgoing mail
• Research delinquent taxes and legal documents.
• Prepares Foreclosure Referrals for Consumer Accounts.
• Handles email requests
• Refers escalated accounts to manager
• Position will cross-train to other products
• Performs other duties as assigned

Benefits

• Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Huntington is an Equal Opportunity Employer.
• Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
• Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
• All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property.
• Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED