Default Services Account Lead

Stellantis Financial Services•Atlanta, GA

3d•Onsite

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Position Summary: The Default Services Account Lead is a Subject Matter Expert (SME) who provides advanced support for complex servicing activities across Retail and Lease portfolios. This role ensures compliance with lending laws and internal policies, mentors peers, and drives process improvements. The Default Services Account Lead is expected to have expertise in loss mitigation, legal documentation, and specialized servicing, in addition, the Account Lead resolves escalated issues, supports training, and collaborates with leadership to enhance operations. Strong analytical skills, leadership presence, and a proactive mindset are essential.

Requirements

3-5 years of progressive experience in auto finance, collections, default servicing, or consumer lending, with a proven track record of navigating complex account scenarios.
High School Diploma / GED required
Expert-level attention to detail and accuracy in handling sensitive documentation and compliance processes
Advanced analytical and problem-solving capabilities
Proficiency in Microsoft Office (Excel, Outlook, Word) and servicing platforms such as Salesforce
Excellent communication and interpersonal skills
Deep understanding of consumer lending regulations, loss mitigation strategies, and compliance requirements
Demonstrated ability to lead and mentor peers, offering strategic guidance and fostering a culture of continuous improvement and operational excellence.
Overtime required – required on an as needed basis.
Travel 0-10% - as required on an as needed basis.
Must have reliable transportation and live within a commutable distance to one of the following cities: Atlanta, GA; Dallas, TX
An applicant must be authorized to work in the United States to be eligible for this position.
Candidates must possess authorization to work in the United States.

Nice To Haves

Associate’s or Bachelor’s degree in Business, Finance, Legal Studies, or related field preferred
Working knowledge of SCRA, UCC Replevin, RTC, NOI, and AOP regulations
Experience in vendor management and third-party invoice processing
Prior involvement in training, process improvement, or project leadership

Responsibilities

Serve as the SME for impound, abandoned vehicle, deceased borrower, replevin, and SCRA-related account handling.
Lead resolution efforts for escalated servicing issues, providing guidance and support to team members and cross-functional partners.
Oversee the generation, validation, and audit of compliance letters (RTC, NOI, AOP), ensuring accuracy, timeliness, and regulatory adherence.
Monitor exception reporting and lead root cause analysis for letter failures, system errors, and data gaps; recommend and implement corrective actions.
Collaborate with internal departments and third-party vendors to ensure consistent and compliant service practices.
Contribute to the development and refinement of workflows, policies, and training materials to improve team performance and service quality.
Support onboarding and ongoing training of Default Services Specialists, sharing best practices and regulatory insights.
Participate in departmental projects and initiatives, representing the Default Services team and providing subject matter input.
Other duties may be assigned; responsibilities may change.