Default Operations Team Lead

Diaz Anselmo & Assoc. PA•Naperville, IL

4d•Onsite

About The Position

The Default Operations Team Lead coordinates daily team activities and workflow to ensure accuracy, timeliness, and strict compliance with client, investor, and regulatory standards. This hands-on role manages a small file portfolio, offers staff backup support during peak volumes, and serves as the primary contact for internal questions or escalations. Additionally, the Team Lead monitors performance metrics, coaches and mentors team members, and maintains departmental standards to support both client scorecard expectations and overall firm objectives.

Requirements

2–3 years of experience in foreclosure, bankruptcy, or creditor-rights operations preferred.
Minimum of 1 year of experience in a lead or supervisory support role preferred.
Proven ability to organize team tasks, meet strict deadlines, and maintain quality output in a fast-paced environment.
Strong understanding of client scorecards, compliance requirements, and operational quality standards.
Excellent communication, coaching, problem-solving, and decision-making capabilities.
Highly organized with a strong commitment to accuracy and minimizing operational errors.
Skilled in Microsoft Office Suite; familiarity with Perfect Practice or similar case management systems is preferred.
Flexible approach with the ability to balance individual file management alongside hands-on team backup support.
Primarily desk-based with extended periods of sitting and regular computer use.
Sufficient visual acuity to read digital screens and printed text; clear speech and hearing for professional phone calls and meetings.
Ability to operate standard office equipment including computers, phones, scanners, and copiers.
Ability to move around the office, reach or bend to access file drawers, and occasionally lift up to 20 pounds of documents or supplies.

Responsibilities

Oversee and prioritize daily team tasks to ensure accurate and timely completion.
Offer guidance on departmental procedures, client directives, and regulatory guidelines.
Conduct regular spot-checks and quality reviews to ensure adherence to compliance standards and scorecards.
Act as the first point of contact for team questions, escalating complex operational or compliance risks to the Supervisor/Manager.
Coach team members, provide performance feedback, and assist with onboarding and training initiatives.
Verify proper documentation and data entry across internal case management systems and client platforms.
Help the team prepare for and participate in audits, client requests, and special departmental projects.
Identify minor workflow bottlenecks and suggest practical solutions to management.
Maintain a small individual file portfolio and step in to assist staff during high-volume periods or short-staffed situations.
Help gather data for client status updates, required reports, and scorecard rebuttals as requested by management.