Default Document Execution Specialist II (Onsite)

LoanCare • Virginia Beach, VA

2d • $18 - $27 • Onsite

About The Position

LoanCare, a top provider in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry to join their team as a Default Document Execution Specialist II. The ideal candidate will enjoy working with clients both internal and external, be detail-oriented, and is driven to meet tight deadlines in a fast-paced environment. This role is for someone ready for a career and not just their next job, offering an opportunity to join a growing team and become a part of something big.

Requirements

• High School Diploma or equivalent required
• 2-4 years of customer service experience
• 2+ years of experience within default or mortgage servicing operations
• Proficient knowledge of customer service principles and practices
• Proficient mortgage product knowledge
• Excellent verbal and written communication skills
• Excellent attention to detail and accuracy
• Excellent problem-solving and problem analysis skills

Responsibilities

• Manage a pipeline of Foreclosure, Bankruptcy, and Loss Mitigation documents for execution purposes
• Complete quality review forms in conjunction with daily actions
• Document system of record with tracking information and log codes
• Review, execute, and notarize foreclosure, bankruptcy, loss mitigation, and default compliance documents
• Ensure documents are accurately prepared in accordance with state guidelines and internal policies/procedures
• Document corrections in tracking system and follow up for completion
• Order documents and/or supporting documentation as needed to support execution of documents
• Manage document execution/preparation issues from time of notification to resolution
• Manage the notary workstation and reconcile data recorded in notary system
• Upload records to imaging system
• Communicate with attorney firms, staff, management, and internal default areas
• Provide administrative support
• Assist with internal audits
• Assist and serve as leader/mentor to Specialist I colleagues as needed
• All other duties as assigned

Benefits

• Optional medical, dental, vision, life, and disability insurance
• Paid holidays, vacation, and sick leave
• Matching 401(k) plan
• Employee stock purchase plan
• Access to mental health resources, including free Calm memberships
• Initiatives that promote physical and emotional well-being
• Programs that celebrate achievements and milestones
• Discounts on gym memberships
• Pet insurance
• Employee purchasing programs
• Tuition reimbursement program that supports continued education and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED