Default Assistant Manager
About The Position
This is a full-time, hybrid career opportunity based out of our Administrative Services Center location in East Petersburg, PA. The primary responsibility of this position is to supervise the daily activities of the default team and assist in establishing procedures, monitoring performance and providing guidance. The incumbent in this position is responsible for ensuring efficient and effective default operations of residential/consumer portfolio loans as well as compliance with Government Sponsored Enterprise (GSE) investor guidelines and Consumer Finance Protection Bureau (CFPB) mortgage servicing regulations.
Requirements
- High School Diploma or equivalent.
- 5 or more years consumer or residential mortgage loan servicing or default loan management.
- 1 or more years working in the ICE / MSP servicing platform.
- Authorized to work in the United States without sponsorship for a work visa.
Responsibilities
- Oversee the management and execution of Investor Claims, Property Inspection and Preservation, and Successor in Interest processes, ensuring compliance with investor, regulatory, and internal policy requirements while driving operational effectiveness, quality outcomes, and risk mitigation.
- Plan, assign and evaluate the work of staff, provide guidance and coaching, establish work schedules, individual goals and objectives, monitor volume, workflow and quality, manage performance to include conducting performance appraisals, partner with Management to resolve employment related issues.
- Monitor and ensure staff adherence to policies, procedures, and regulatory requirements including GSE investor guidelines and CFPB mortgage servicing regulations throughout workflow.
- Maintain, update and ensure proper implementation of department policies and procedures and review and recommend opportunities for process improvement.
- Perform other job duties as assigned by the manager.
- Understand and identify compliance risks impacting their department(s), ensuring compliance with applicable laws or regulations, and escalating compliance risks to the appropriate level of management.
Benefits
- Medical plans with prescription drug coverage
- Flexible spending account or health savings account depending on the medical plan chosen
- Dental and vision insurance
- Life insurance
- 401(k) program with employer match
- Employee Stock Purchase Plan
- Paid time off programs
- Holiday pay
- Paid volunteer time
- Disability insurance coverage
- Maternity and parental leave
- Adoption assistance
- Educational assistance
- Wellness program with financial incentives
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
