Deduction Resolution Specialist - Foodservice - Corporate Office (Austin Or Willmar, Mn)
About The Position
This position reports to Kyrie Schmidtke (Austin) – Supervisors of Support Services - Foodservice. Relocation is not eligible for this role. The Deduction Resolution Specialist manages the overall process efficiencies of total suspense dollars, promotional activity, and audit resolution, both individually and within a team. This role involves direct interaction with external customers and sales staff to investigate deductions, determine their validity, process resolutions through a billback, and collect repayments for invalid deductions. The specialist will utilize time management skills to code deductions, submit backup documentation, and identify new trends for assigned customers, while also completing daily and weekly checklists and processing billing claims using the Forge application.
Requirements
- Post high school accounting classes or the equivalent in experience.
- A pattern of initiative.
- Demonstrated proficiency in the Windows environment including Microsoft Word and Excel
- Strong analytical, problem solving and decision-making skills.
- Well-developed written and verbal communication skills.
- Well-developed interpersonal and organizational skills.
- Customer service experience.
- Demonstrated ability to work independently with minimal supervision.
- Demonstrated use of strong time management skills and the ability to prioritize work.
Nice To Haves
- Experience with Oracle Financials, HDS, High Radius, and Forge system.
- Ability to learn other computer applications.
Responsibilities
- Manages the overall process efficiencies of the total suspense dollars, promotional activity, audit resolution individually and within a team.
- Works directly with external customers and sales staff to investigate deductions, determine their validity, enter and process resolution through a billback plus perform collection of repayments, if invalid.
- Uses time management skills to code deductions, submit backup, and identify new trends for assigned customers.
- Successfully completes daily and weekly checklist and ask what else I can do.
- Processes billing claims using the Forge application.
Benefits
- Comprehensive medical, dental and vision coverage
- Discretionary annual merit increases
- Bonuses
- Profit sharing
- 401(k) with employer match
- Stock purchase plan
- Relocation assistance
- Paid vacation
- FREE two-year community/technical college tuition for children of employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
