Customer Service Representative - Retail Sales - Corporate Office (Austin, MN)

Hormel Foods Family of Companies•Austin, MN

11h•$19 - $26•Onsite

About The Position

Hormel Foods Corporation, based in Austin, Minnesota, is a global branded food company with approximately $12 billion in annual revenue across more than 80 countries worldwide. Its brands include Planters®, Skippy®, SPAM®, Hormel® Natural Choice®, Applegate®, Wholly®, Hormel® Black Label®, Columbus®, Jennie-O® and more than 30 other beloved brands. The company is a member of the S&P 500 Index and the S&P 500 Dividend Aristocrats, was named one of the best companies to work for by U.S. News & World Report, one of America’s most responsible companies by Newsweek, recognized by TIME magazine as one of the World’s Best Companies, and has received numerous other awards and accolades for its corporate responsibility and community service efforts. For more information, visit www.hormelfoods.com. We’re seeking a highly organized and detail-oriented Customer Service Representative to support our FARM (Fresh and Ready Meats) Sales Team, serving as a critical link between customers, sales, and supply chain to ensure the accurate and seamless execution of fresh and flavored meat orders. In this role, you’ll play a key part in maintaining strong customer relationships while managing order flow, supporting pricing communication, and coordinating logistics with precision. This position is especially important as we prepare for our upcoming Order-to-Cash (OTC) system go-live, where you will help drive a smooth transition by ensuring order accuracy, supporting new processes, and maintaining continuity of service with minimal disruption. Your work directly enables our ability to deliver the right products at the right time and price, while supporting operational stability and allowing the sales team to stay focused on growth and customer engagement.

Requirements

Strong computer proficiency (Microsoft Office and systems-based work)
Proven customer service experience
Excellent communication and interpersonal skills
Strong organization and multitasking ability in a fast-paced environment
Demonstrated problem-solving and analytical thinking skills
Ability to take initiative and work well in a team environment
Applicants must not now, or at any time in the future, require sponsorship for a work visa
Applicants must be authorized to work in the United States for any employer

Nice To Haves

Experience working with mainframe systems or ERP platforms

Responsibilities

Serve as a point of contact for key customers including national and regional retailers and distributors
Build strong relationships by providing timely, accurate, and responsive service
Process and manage customer and internal orders from entry through fulfillment
Enter orders into the system (mainframe transitioning to OTC environment) with a high degree of accuracy
Align orders with inventory availability, plant sourcing, and code date requirements
Determine optimal plant shipping locations
Coordinate delivery schedules to meet customer expectations
Help maintain consistent order flow and execution
Apply understanding of pricing structures and market fluctuations
Communicate pricing and feature quotes to customers as directed by Sales
Ensure alignment between quotes, orders, and invoicing
Provide administrative support to the sales team, including: Scheduling meetings and customer visits, Support Retail sales administrative cross functional responsibilities
Help improve and standardize sales processes and execution workflows
Support the Order-to-Cash (OTC) implementation by: Ensuring accurate order entry and system adoption, Maintaining continuity of customer service during transition, Helping reduce execution risk and supporting team capacity