Dedicated Care Navigator (EAP Onsite)

Spring Health•Hiram, GA

1d•$38 - $49•Onsite

About The Position

Spring Health is a global mental health company dedicated to eliminating barriers to mental health support. Their AI-native platform offers personalized support across various services, including self-guided tools, coaching, therapy, and medication management. This role, reporting to a Clinical Manager, will provide dedicated clinical support and EAP functions to a hospital system, focusing on the wellness of healthcare professionals at their in-person worksites. The position is full-time and on-site in Austell, Hiram, Marietta, and Douglasville, GA, with a Monday-Friday schedule from 9 am to 5 pm EST, requiring occasional flexibility to accommodate specific events or shifts of hospital workers. The company emphasizes the thoughtful use of AI tools, human judgment, and continuous AI fluency development to support their mission.

Requirements

Georgia unrestricted behavioral health licensure: LPC, LCSW, LMFT, or Psychologist with minimum of 3 years of experience.
Ability to work onsite at four locations outside of Atlanta; Marietta, Hiram, Austell, and Douglasville. Some occasional local travel to alternate worksites may be required.
Knowledge of healthcare settings and community resources.
Tech and computer savvy: very comfortable adopting new technologies and platforms. and efficient in tech-related tasks.
Excellent written and verbal communication skills.
Able to go above and beyond and to multi-task and context switch!

Nice To Haves

EAP experience (CEAP preferred).
Experience working with diverse populations (bilingual preferred).

Responsibilities

Provide clinical support and core EAP functions to a hospital system, including physicians, nurses, advanced practice providers, and other healthcare professionals, with a strong focus on supporting mental and emotional health.
Maintain a flexible onsite presence and adjust work schedules as needed to meet the unique needs of hospital operations, team members, shifts, and critical events.
Operate at the top of your clinical license by delivering individualized support, consultations, workshops, group programming, and interventions that address the specific mental and emotional health needs of each site.
Ensure a personalized approach and reduction of barriers to care through in-the-moment member support, assessment, crisis intervention, triage, referral, and ongoing follow-up.
Serve as a visible ambassador for Spring Health by actively promoting, marketing, and increasing awareness of the full suite of Spring Health services, including therapy, coaching, Work-Life Services, family support resources, and digital mental health tools.
Collaborate with Spring Health care support and clinical teams to assist members with creating digital accounts, completing online screenings, accessing employer-sponsored resources, and scheduling provider appointments.
Partner closely with Employee Wellness, Human Resources, site leadership, and other key stakeholders to develop and execute site-specific mental and emotional health strategies, initiatives, and engagement opportunities.
Lead and support proactive outreach, educational programming, and awareness campaigns designed to reduce stigma and increase utilization of mental health and emotional wellbeing resources.
Post-event critical incident event follow-up to ensure ongoing support and recovery.
Conduct consultations and training for leaders, Human Resources, and other stakeholders regarding EAP referrals, workplace concerns, team wellbeing, psychological safety, and available support resources.
Collect, maintain, analyze, and report on program data, utilization trends, engagement metrics, and outcomes while ensuring data integrity and confidentiality.
Develop, administer, and evaluate surveys and feedback mechanisms to measure the effectiveness of interventions, trainings, critical incident responses, and site-specific programming.
Document activities, member interactions, and support efforts in accordance with Spring Health and employer requirements to track engagement, outcomes, and quality.
Support members in navigating Spring Health resources, employer-sponsored benefits, and community resources.
Participate in promotional activities, onsite events, educational sessions, and leadership meetings to drive awareness, engagement, and utilization of Spring Health services.
Complete required training, assignments, and team meetings while maintaining all confidentiality, compliance, ethical, and professional standards.

Benefits

Health, Dental, Vision benefits start on your first day.
Access to One Medical accounts.
HSA and FSA plans available, with Spring contributing up to $1K for HSAs.
Employer sponsored 401(k) match of up to 2%.
Yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
Competitive paid time off policies including vacation, sick leave and company holidays.
Parental leave: 18 weeks for birthing parents and 16 weeks for non-birthing parents (after 6 months tenure).
Access to Noom, a weight management program.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub for fitness, mindfulness, nutrition, and sleep.
Access to BrightHorizons for sponsored child care, back-up care, and elder care.
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.