Deck Ambassador

British Swim School•Elk Grove, CA

23h•Onsite

About The Position

A position at British Swim School is more than a job. It is an opportunity to learn, grow, and make a difference in your community while supporting our goal of ensuring “survival of the littlest.” The Deck Ambassador is the main point of contact for families at the pool. You will welcome families, assist with check in, answer questions, support instructors, and help each shift run smoothly. You will also maintain a safe, clean, and organized pool environment while providing strong customer service. As a key member of our poolside team, you’ll help create a safe, welcoming, and well-organized experience for every swimmer and family.

Requirements

Strong communication and customer service skills
Dependable, organized, and punctual
Comfortable speaking with parents, children, and staff
Basic computer and mobile device skills
Ability to work evenings and weekends as scheduled

Nice To Haves

Experience in customer service, hospitality, childcare, recreation, or aquatics
Experience working with children and families
Familiarity with scheduling or customer management systems

Responsibilities

Arriving 30 minutes before lessons to prepare the pool area for a successful day
Setting up swim equipment, signs, attendance materials, and the family welcome area
Checking and recording pool temperature and chemical readings
Greeting families warmly and helping students check in
Tracking attendance and keeping student records accurate
Answering questions about schedules, payments, makeup lessons, and program policies
Helping new families feel comfortable and understand what to expect
Sharing schedule updates and customer concerns with management
Assisting with enrollment and class scheduling when needed
Organizing and returning equipment after lessons
Completing closing duties so the pool area is ready for the next session