Deck Ambassador

British Swim School•Elk Grove, CA

1d•Onsite

About The Position

A position at British Swim School is more than a job. It is an opportunity to learn, grow, and make a difference in your community while supporting our goal of ensuring “survival of the littlest.” The Deck Ambassador is the main point of contact for families at the pool. You will welcome families, assist with check in, answer questions, support instructors, and help each shift run smoothly. You will also maintain a safe, clean, and organized pool environment while providing strong customer service. This is a part time position reporting to the Aquatics Manager and Franchise Owner. Working at British Swim School is more than just a job; it’s a chance to create a lasting impact that could change a child's life. As part of the British Swim School Team, you play a role in your local community, empowering others and sharing your passion. It’s a chance to be part of a fun-loving team of dedicated people who are committed to promoting water safety and a lifelong love of the water. While we teach swimming to people of all ages and abilities, most of our students are preschool and elementary-aged kids. Our instructors should like working with this age group and be good at making parents feel comfortable. It's helpful if you have experience with children or in a child-focused job, but it's not required if you can show the right attitude. The job comes with specialized training in our advanced and unique British Swim School approach. We also have exciting opportunities with our Customer Service Team, even if you're not in the pool. These are the people committed to providing the best service in the industry. In these roles, you might talk to parents on the phone or by the pool. Wherever you are, the aim is to make everyone feel like part of the British Swim School Family as we focus on ensuring the “Survival of the Littlest.” Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.

Requirements

Strong communication and customer service skills
Dependable, organized, and punctual
Comfortable speaking with parents, children, and staff
Able to manage several responsibilities during a busy shift
Professional and responsible conduct
Basic computer and mobile device skills
Ability to work evenings and weekends as scheduled

Nice To Haves

Experience in customer service, hospitality, childcare, recreation, or aquatics
Lifeguarding, First Aid, CPR, or AED certification, which may also be obtained during training
Experience working with children and families
Familiarity with scheduling or customer management systems

Responsibilities

Arrive 30 to 45 minutes before lessons to prepare the pool area
Set up equipment, signage, attendance materials, and the welcome area
Check the pool temperature and chemical readings and record them in the pool log
Welcome families and assist students with check in
Confirm attendance and update student records
Answer questions about schedules, payments, makeup classes, and program policies
Help new families understand how lessons work
Support instructors before, during, and after lessons
Monitor the pool deck and waiting area for safety and cleanliness
Communicate schedule changes and customer concerns to management
Encourage families to continue lessons and share referral opportunities
Assist with enrollment and class scheduling when needed
Return equipment to the correct location after lessons
Complete closing duties and leave the pool area clean and organized