Debt Recovery Specialist

Western Washington University•Bellingham, WA

5d•$4,034 - $5,397•Onsite

About The Position

The Debt Recovery Specialist, under general supervision, supports the institution’s efforts to minimize delinquent accounts through work with our Debt Recovery unit in the Student Business Office. This position reports directly to the Student Business Office, Billing Supervisor. The specialist will counsel current and former students on their repayment options for debts owed directly to the university. They will review, analyze and reconcile accounts. Communicate with a variety of internal and external customers to learn about their financial and repayment needs. The specialist will exercise independent judgment in interpreting and applying rules and regulations to processes and procedures for the purpose of resolving issues and customer concerns around debt collection or repayment. The specialist will deliver a high level of customer service in a professional manner and complete data entry, send, receive, and collect documents from clients. The specialist will preserve client confidentiality and comply with all federal, state, and institutional regulations and pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations. The State HR classification for this position is Fiscal Specialist 1.

Requirements

High school diploma or equivalent
Two years of fiscal record keeping experience or equivalent education/experience
Two years documented customer service experience with problem solving and communication of policies and procedures in a professional office setting
Excellent verbal and written communication skills
Proven ability to efficiently organize and prioritize tasks, meet deadlines, and work independently despite frequent interruption
Demonstrated ability to exercise sound judgment and discretion in maintaining confidentiality while remaining calm, professional, and solution-focused in highly stressful situations.
Demonstrated ability to work with diverse populations
Proven ability to follow established office policies and procedures working with state and federal regulations
Demonstrated ability to contribute positively to a team-oriented environment
Demonstrated strong experience with MS Office Suite including MS Outlook, Word, Excel, Teams

Nice To Haves

Knowledge of State and Federal regulations with respect to higher education
One year of experience with student financial aid
One year of professional experience working collection accounts
Bachelor's degree

Responsibilities

Counsel current and former students on their repayment options for debts owed directly to the university.
Review, analyze and reconcile accounts.
Communicate with a variety of internal and external customers to learn about their financial and repayment needs.
Exercise independent judgment in interpreting and applying rules and regulations to processes and procedures for the purpose of resolving issues and customer concerns around debt collection or repayment.
Deliver a high level of customer service in a professional manner.
Complete data entry, send, receive, and collect documents from clients.
Preserve client confidentiality and comply with all federal, state, and institutional regulations.
Pay close attention to detail and apply policies, procedures, and guidelines to a variety of situations.