Debt Recovery Agent
About The Position
The most prestigious lending institutions trust Zwicker & Associates, P.C. to protect their legal interests nationwide. Zwicker & Associates P.C. is a national creditor rights law firm that emphasizes ethics, compliance, and assertive representation of our clients’ interests, making us the industry leader in debt collection. Founded in 1991, Zwicker represents lenders in various consumer and commercial recovery efforts and litigation. Zwicker is headquartered in Andover, Massachusetts, with offices across the United States. Zwicker & Associates is currently seeking Debt Collectors to join our team. The role provides paid onsite training for three weeks, including weekly pay and monthly bonuses. The pay rate is $17.00-$20.00 per hour, based on relevant experience, with uncapped bonus potential. We offer a $500 Retention Bonus for all new Collectors who remain actively employed with us for six months. The office is located at 2300 Litton Lane, Suite 200, Hebron, KY 41048. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM to 7 PM.
Requirements
- Above-average administrative and phone skills
- Strong negotiation skills
- Excellent communication skills
- Well-organized, results-driven
- Effective decision-making skills
- Strong listening, interpersonal, oral, and written communication skills
- Basic math and computer skills. You will be required to complete a standard math and computer skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
- Be able to communicate in a common language with (or to) individuals or groups verbally and/or in writing.
- Be able to operate a computer, phone, or equivalent device
- Be able to complete a minimum of a 40-hour flexible workweek schedule
- Be able to read and comprehend position-specific documents and correspondence
Responsibilities
- Establish contact with consumers to discuss delinquencies and ability/willingness to pay, and to identify the appropriate repayment programs/options available to them.
- Record accurate and detailed notes; update account status and card members’ information into the computer system
- Meet or exceed daily, weekly, and monthly performance goals, deadlines, and objectives
- Comply with policies and procedures of Zwicker & Associates, P.C.
- Comply with FDCPA and state consumer protection laws
- Other duties as assigned
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid time off
- Weekly pay
- Monthly bonuses
- Retention Bonus
- Long-term disability insurance
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
