Debt Collections Specialist

Credit Control LLC • Tampa, FL

1d • Onsite

About The Position

Credit Control, LLC is seeking motivated and driven individuals to join their award-winning team as Debt Collection Specialists. This role involves working with consumers to resolve outstanding account balances, building valuable negotiation, communication, and customer service skills. The company emphasizes career growth, competitive earning potential, and a supportive team environment, having been recognized as a top winner of the Best Places to Work in Collections Recognition Program for seven consecutive years. The position is in-office in Tampa, FL.

Requirements

• Strong verbal and written communication skills
• Excellent negotiation and customer service abilities
• Basic typing and computer skills
• High School Diploma or equivalent
• Ability to pass a background check
• Positive attitude and a strong work ethic
• Strong dependability and attendance

Nice To Haves

• 2+ years of debt collection experience
• 2+ years of call center, sales, or telemarketing experience
• Knowledge of FDCPA and debt collection regulations
• Spanish-speaking ability

Responsibilities

• Communicate with consumers regarding account resolutions
• Negotiate payment arrangements and solutions
• Maintain compliance with company policies and industry regulations
• Provide exceptional customer service during every interaction
• Meet performance goals and maximize bonus opportunities
• Document account activity accurately and efficiently
• Utilize negotiation and communication skills to achieve successful outcomes

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• AD&D Insurance
• Disability Insurance
• Employee Assistance Program
• 401(k) with Company Matching
• Paid Time Off
• Paid Sick Time
• Paid Holidays
• Annual Retention Bonus Awards
• Employee Referral Program
• Paid Training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED