Debt Collections Advisor - USA
About The Position
Murphy AI is a next-generation debt collection platform powered by artificial intelligence, designed to optimize recovery rates while maintaining respectful and personalized communication. Our advanced automation streamlines the process of collecting overdue invoices for businesses, providing a seamless and effective solution. At Murphy AI, we’re tackling one of the toughest challenges in fintech: making debt recovery more efficient, autonomous and scalable. Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, email and sms to maximize results while preserving trust. By combining advanced artificial intelligence with powerful automation, we’re setting a new standard for how businesses recover payments. As a fast-growing startup that has already made an impact within less than a year in the market, we are building a talented team to scale our operations and drive our vision forward.
Requirements
- 5+ years of experience in collections.
- Current or recent (≤2 years) experience at a named bank, DCA, servicer or BPO.
- A title of Manager, Team Lead, Head, Director or VP (front-line agent/officer/advisor titles only qualify if you've since moved into managing a team).
- English Native speaker.
Nice To Haves
- Bank in-house collections leaders — you've owned the creditor-side process: placement strategy, make-vs-buy decisions, and portfolio oversight.
- DCA / servicer / BPO collections & contact-centre managers — you've run the floor: cadence, scripts, cure rates, and agent incentives.
Responsibilities
- Review call flows, scripts and negotiation logic used by Murphy's AI agents and flag anything that doesn't match how a real collections desk would handle it.
- Validate cadence, cure-rate assumptions, settlement/negotiation ranges, and escalation paths against real-world practice.
- Stress-test edge cases: disputes, renegotiation, hardship, repeat promises-to-pay, and regulatory triggers.
- Flag anything that could create compliance risk under American consumer-protection rules.
- Advise on tone, channel mix and contact-frequency norms considered acceptable vs. abusive in the The US market.
- Join periodic working sessions (calls/async review) with Murphy's product and engineering teams.
- Share real examples, scripts and playbooks from your own collections experience (anonymized, no client data).
Benefits
- Paid hourly
- Flexible, low-commitment engagement that fits around your current job.
- Competitive hourly consulting fee.
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
