Debt Collector Specialist

MBA CONSULT US LLC

2d•$20 - $22•Remote

About The Position

MBA Consult US LLC is looking for a driven and detail-oriented Debt Collector Specialist to join our team. This is an exciting opportunity to play a key role in our financial operations by helping recover outstanding balances while maintaining positive client relationships. This role works a Wednesday through Sunday schedule, 12:00 PM – 8:00 PM Eastern Time, so it's a great fit for someone who wants weekday mornings free and doesn't mind a Sunday in the mix. If you thrive in a fast-paced environment and have a knack for negotiation, we want to hear from you!

Requirements

Availability to work Wednesday–Sunday, 12:00 PM–8:00 PM Eastern Time (ET), is required
Strong knowledge of FDCPA regulations and debt collection compliance standards
Excellent verbal and written communication and negotiation skills
Ability to handle difficult conversations with professionalism and empathy
Strong organizational skills with high attention to detail
High school diploma or equivalent required

Nice To Haves

Prior experience in debt collection, accounts receivable, or a related financial role preferred
Experience with collection software, CRM systems, and Microsoft Office Suite - advantage
associate's or bachelor's degree a plus

Responsibilities

Contact debtors via phone, email, and written correspondence to collect outstanding balances
Negotiate payment plans and settlements in accordance with company policies and applicable regulations
Maintain accurate and up-to-date records of all collection activity and debtor communications
Review and analyze delinquent accounts to prioritize collection efforts
Ensure compliance with the Fair Debt Collection Practices Act (FDCPA) and other relevant laws
Collaborate with internal teams to resolve billing disputes and account discrepancies
Meet or exceed monthly collection targets and performance metrics