Debt Collector

Blitt and Gaines PC•Des Moines, IA

23h•Onsite

About The Position

Blitt & Gaines, P.C. is seeking a motivated and detail-oriented Collector to join our dynamic Collections team. In this role, you will represent our firm and its clients by managing and recovering past-due accounts while maintaining a professional, respectful, and customer-centric approach. You’ll engage directly with consumers and authorized third parties, negotiate payment solutions, and ensure compliance with all relevant regulations. If you're a strong communicator, a skilled negotiator, and thrive in a fast-paced, results-driven environment, we’d love to connect with you.

Requirements

Previous collections experience required
High school diploma required
Solid understanding of federal and state debt collection laws, including FDCPA
Excellent verbal and written communication skills
Strong negotiation and problem-solving abilities
High attention to detail and organizational skills
Professional demeanor with a customer-first attitude
Ability to multitask, prioritize, and manage time effectively
Self-motivated, accountable, and able to work independently
Positive mindset with adaptability and drive to learn
Comfortable working in a performance driven, bonus structured environment

Nice To Haves

associate or bachelor’s degree preferred
Experience in collections, customer service, sales, call centers, or QA is a plus
Familiarity with collections software and systems (e.g., CLS, Microsoft Office Suite)

Responsibilities

Manage a high volume of inbound and outbound calls in a fast-paced collections environment
Maintain and update assigned accounts within the collections system daily
Monitor and respond to client voicemail boxes, documenting and resolving messages promptly
Negotiate payment arrangements and settlements in accordance with company and client guidelines
Accurately update customer account information and notes
Verify and confirm customer account details and banking information
Process secure payments and update payment methods as needed
Investigate and resolve discrepancies on accounts
Communicate professionally with consumers, attorneys, and third-party representatives
Ensure adherence to all applicable federal and state laws (e.g., FDCPA) and client/firm compliance policies
Assist the team with projects and other departmental tasks assigned