Dean of Student Support

Innovative Network of Knowledge•San Antonio, TX

18h•Remote

About The Position

Innovative Network of Knowledge is a dynamic and rapidly growing virtual company in an emerging space of innovation in education. Our passion is to change education forever for the K-12 students (online) we serve. We are changing the way children learn and apply knowledge in the real world. Through our Project Based approach, supported by personal Educational Concierges, we strengthen the whole child through their educational experience. Through synchronous and asynchronous opportunities, co-teaching, and workshop labs, our students are immersed and challenged in a way not experienced in today’s educational landscape. In addition, staff and students will take part in weekly programs that promote character and citizenship opportunities to grow not only as a school but also as a community at large. We guarantee that you and your child become part of our family and will be engaged, excited, and prepared for college, career, and life. Wellspring Global Academy is seeking a highly organized, systems-minded, student-centered Dean of Student Support to lead and manage the Educational Concierge team while owning the entire student start-to-success experience across the academy. This role ensures: ● Every student has an exceptional, consistent onboarding and orientation experience ● Daily attendance is monitored, documented, entered into the state SIS, and followed up with fidelity ● Attendance meetings, documentation, and truancy letters are executed with compliance ● Weekly and monthly school newsletters are created and distributed ● Daily Morning Meeting is planned and organized for all grade levels ● Student and family engagement systems are proactive, not reactive ● Educational Concierges execute their role with excellence, consistency, and accountability ● Accurate documentation is maintained across CRM, SIS, and internal systems This Dean role turns the Educational Concierge function into a schoolwide, repeatable, accountable system that ensures students thrive from their first day through the entire school year.

Requirements

Strong leadership and team management experience
Deep organizational and systems-thinking ability
Experience with student services, attendance compliance, or school operations
Exceptional communication and documentation skills
Ability to create processes and hold others accountable to them
Experience with SIS systems, CRM platforms, and virtual learning environments
Passion for student success and family support
Ability to think proactively and prevent issues before they arise
A passion for education and helping students succeed, with a genuine commitment to creating a positive and supportive experience for families.
Strong communication and interpersonal skills, with the ability to engage and build rapport with students, parents, and internal teams.
Highly organized with the ability to manage a caseload of students and families effectively, prioritizing tasks and following through on commitments.
Creative and solution-oriented mindset, with the ability to think outside the box to address challenges and create customized support strategies.
Ability to work independently while collaborating effectively with a remote team.
Strong problem-solving skills and a demonstrated ability to provide personalized, empathetic support.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Nice To Haves

Experience in customer service, student services, or educational support roles preferred, particularly in an online or remote learning environment.
Familiarity with online learning platforms and educational technology is a plus.
Experience in virtual or online school environments
Experience managing student services or engagement teams
Experience with state attendance compliance and documentation
Background in education administration, student services, or school leadership

Responsibilities

Supervise, coach, and evaluate Educational Concierges
Create standard operating procedures (SOPs) for onboarding, engagement, communication, and documentation
Ensure consistency in family communication and student support across all Concierges
Hold weekly Concierge team meetings for alignment and accountability
Monitor caseload management and follow-through
Review CRM documentation for quality and completeness
Design and manage the official Wellspring student onboarding and orientation process
Ensure every student receives a personalized pre-start orientation, starting with welcome calls and welcome letter support
Monitor that all onboarding requirements are completed before the student start date
Provide onboarding scripts, checklists, and systems for Concierges to follow
Track onboarding completion metrics
Oversee daily attendance tracking for all students
Ensure attendance is accurately entered into the state SIS daily
Monitor attendance reports and identify concerns immediately
Lead attendance intervention process
Schedule and conduct attendance meetings with families
Ensure documentation of meetings is logged in CRM and SIS
Generate and send attendance/truancy letters in compliance with state requirements
Maintain attendance audit trails
Sign off and attest to attendance reports from partnering districts
Create and send weekly schoolwide newsletters
Create and send monthly family newsletter and updates
Ensure consistent, proactive communication to families
Develop templates and communication cadence for Concierges
Maintain a communication calendar for the school year
Plan, organize, and schedule daily Morning Meeting for the entire academy
Create themes, character focus, announcements, and engagement opportunities
Coordinate staff or student involvement in Morning Meetings
Ensure Morning Meeting builds culture, connection, and community
Design engagement opportunities for students and families throughout the year
Monitor student well-being and engagement through Concierge reporting
Create systems for early intervention when students disengage
Coordinate virtual events, meetings, and connection opportunities
Ensure students have tailored academic paths
Ensure ongoing check-ins are happening
Ensure families feel supported and heard
Serve as escalation point for complex family or student situations
Collaborate with admissions, academics, and student success teams
Ensure accurate CRM documentation by Concierge team
Ensure SIS, CRM, and internal records match and are audit-ready
Develop tracking dashboards for: Onboarding, Attendance, Engagement, Family communication
Report metrics to Chief of Schools regularly

Benefits

Educational Concierge: Every family has access to a dedicated Educational Concierge to assist with enrollment, course planning and ongoing academic guidance, ensuring each student finds their unique path to success.
Goal-Oriented Tracking: We help students set meaningful milestones and track their progress, encouraging achievement and celebrating every accomplishment along the way.
Community-Focused Learning: Our programs are structured to foster collaboration and connection, building confidence and social skills even within a virtual setting.
company provided laptop

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