Dean of Alumni, Student and Career Services

Education Affiliates•New York, NY

13h•Hybrid

About The Position

The Dean of Student, Career, and Alumni Services provides executive leadership for the College’s student support, academic support coordination, career services, alumni engagement, and student success functions. This position is responsible for creating an integrated, student-centered support model that promotes persistence, retention, satisfaction, graduation, licensure readiness, employment outcomes, alumni engagement, and student re-entry success. Serving as a senior institutional leader, the Dean oversees the teams and leaders responsible for student services, academic support operations, student success coaching, tutoring services, career services, alumni relations, orientation, graduation, student activities, and related student-facing administrative processes. The Dean ensures these areas operate in alignment with institutional priorities, accreditation expectations, regulatory requirements, and the College’s mission. This role builds strong cross-functional partnerships with academic leadership, admissions, financial aid, the registrar, business office, compliance, and institutional effectiveness to ensure students receive coordinated support from enrollment through graduation and into professional practice and alumni engagement. The Dean also develops systems, processes, and accountability measures that strengthen the student experience, improve outcomes, support census accuracy, and advance re-entry, persistence, retention, and completion efforts across all programs.

Requirements

Bachelor’s degree required; Master’s degree preferred.
Degree in nursing, education, counseling, higher education, student affairs, leadership, business, or a related field preferred.
Minimum of five years of progressive leadership experience in higher education, student affairs, academic administration, student success, career services, alumni engagement, or related areas required. Comparable military leadership experience demonstrating increasing responsibility, team leadership, operational oversight, and personnel management may be considered equivalent.
Demonstrated success leading multiple student-facing functions through others in a complex, fast-paced environment.
Experience with student support strategy, retention initiatives, re-entry efforts, outcomes reporting, and cross-functional leadership.
Knowledge of student services, higher education operations, accreditation expectations, and regulatory compliance.
Strong executive leadership and team development skills.
Excellent interpersonal, written, and verbal communication skills.
Ability to lead with empathy, sound judgment, discretion, and professionalism.
Strong organizational, analytical, and problem-solving abilities.
Ability to manage multiple priorities and execute strategically and operationally.
Proficiency with Microsoft Office and higher education systems such as SIS, LMS, and reporting tools.
Ability to use data to inform decisions, measure outcomes, and improve performance.
Strong commitment to student success, service excellence, and continuous improvement.

Nice To Haves

Master’s degree preferred.
Degree in nursing, education, counseling, higher education, student affairs, leadership, business, or a related field preferred.

Responsibilities

Provides leadership and oversight for student services, academic support coordination, student success coaching, career services, and alumni engagement.
Supervises and develops the leaders and staff responsible for these functions, ensuring clear priorities, accountability, and professional growth.
Establishes and advances a comprehensive student support strategy designed to improve persistence, retention, student satisfaction, graduation, certification/licensure readiness, employment outcomes, alumni engagement, and re-entry success.
Ensures student-facing support services are aligned, responsive, student-centered, and delivered with a high standard of service excellence.
Serves as a senior leader in institutional planning and decision-making related to student experience, support services, student success initiatives, and enrollment persistence strategies.
Builds a culture of collaboration, care, accountability, and continuous improvement across all supervised departments.
Oversees the design, delivery, and continuous improvement of non-academic student support services across the student lifecycle.
Ensures students have access to timely and effective support related to transition, belonging, wellness, persistence, resource navigation, and barrier resolution.
Oversees student engagement programming, including orientation, student appreciation activities, co-curricular programming, graduation-related student support, and student organization support.
Ensures that appropriate student resource networks are maintained and accessible, including referrals for community and wellness services such as counseling, housing, childcare, transportation, legal support, financial hardship resources, and related services.
Provides executive oversight for systems that identify and support at-risk, re-entry, reinstated, stop-out, and other high-need student populations.
Leads institutional efforts to improve and obtain student re-entries for all programs, partnering across departments to remove barriers and support successful restart and persistence.
Partners with academic leadership to ensure students experiencing attendance, progression, or persistence concerns receive timely intervention and coordinated support.
Develops and leads strategies to improve student persistence, retention, graduation, and successful re-entry outcomes across the institution.
Uses student support, census, and outcome data to identify risk patterns, strengthen intervention strategies, and improve student success outcomes.
Oversees initiatives that foster student belonging, resilience, accountability, and continuity from enrollment through graduation.
Provides executive oversight for career readiness programming, graduate support, employer relations, and alumni engagement initiatives.
Ensures students and graduates receive support in résumé development, interviewing, professional readiness, job search strategy, licensure application navigation, and transition to practice.
Oversees the development and maintenance of employer partnerships, career events, alumni networking opportunities, and alumni recognition programs.
Leads efforts to strengthen alumni engagement as a strategic institutional asset that supports graduate success, employer connection, brand visibility, and student inspiration.
Ensures the College maintains systems for collecting, verifying, analyzing, and reporting outcomes related to completion, licensure, employment, and student/alumni satisfaction.
Uses outcomes data to identify trends, inform action planning, and support accreditation, regulatory, and governance reporting.
Collaborates closely with the Dean of Academics, Dean of Nursing, academic leaders, the Registrar, Admissions, Financial Aid, Business Office, Institutional Effectiveness, and Compliance, to ensure coordinated student support and outcomes.
Partners with academic leadership to support student progression, re-entry, reinstatement, remediation pathways, licensure readiness, and completion strategies.
Works collaboratively with institutional leadership to align student services and support functions with strategic goals, accreditation expectations, and operational priorities.
Serves as a liaison between student-facing departments and senior leadership, ensuring emerging needs, student barriers, and service opportunities are elevated and addressed.
Serves on institutional committees and governance bodies as assigned, including those related to student affairs, academic operations, retention, graduation, outcomes, and strategic planning.
Ensures all supervised functions operate in compliance with applicable institutional, accreditor, and regulatory standards, including FERPA and related privacy and records requirements.
Oversees assessment, reporting, and quality improvement efforts for the departments within the division.
Develops, tracks, and reports key performance indicators related to census accuracy, student persistence, retention, re-entry, graduation support, employment outcomes, alumni engagement, and service effectiveness.
Prepares reports, analyses, presentations, and recommendations for senior leadership, governance bodies, and external stakeholders as needed.
Leads continuous improvement initiatives designed to strengthen student service delivery, improve institutional outcomes, and enhance the overall student and alumni experience.
Supports special projects, institutional initiatives, and other duties as assigned by the Campus President.
May represent the College in community, employer, alumni, and professional settings.
Provides direct and/or indirect supervision to leaders and staff responsible for functions such as: Student Services, Academic Support, Student Success Coaching, Career Services, Alumni Relations, Orientation and Graduation Coordination, Student Engagement and Co-Curricular Programming.