Dealership Software Specialist

Ken Garff•Salt Lake, UT

5d•Onsite

About The Position

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! We are seeking for Dealership Software Specialist to join our IT Team on-site at the corporate offices in Salt Lake City, Utah.

Requirements

High level knowledge of CRM programs (Tekion, DealerSocket) and related software (Cox Automotive, RouteOne, ManageEngine, AutoiPacket, etc.)
Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
Written communication skills to create useful support logs
Analytical and problem-solving skills to troubleshoot and diagnose issues
Multitasking skills to work effectively on multiple support items simultaneously
Observational skills to recognize warning signs that indicate potential problems
Customer service skills to interact professionally and positively with employees and coworkers

Responsibilities

Assist clients in diagnosing and resolving software problems
Troubleshoot issues as they occur
Oversee CRM systems and assets
Provide training and support as needed
Resolve support requests from employees
Timely and accurate User Administration
Log all service requests and update tickets as necessary
Gather and analyze data to diagnose problems within CRMs and other managed software
Communicate between Ken Garff users and 3rd party support staff
Assist with Conversion and Acquisition set ups
Perform regular CRM data integrity hygiene processes
Train and support as needed
Travel to dealerships as needed